Nancy S.
Great customer service!
Customer service was very helpful in quickly pausing my subscription when I asked. I was due to have my next month charged, but since I already had enough product, Erin quickly paused my account and gave me detailed information about how I can resume when I am ready. I am very happy with my experience!
Response from VelvraMay 6, 2026
Hi Nancy, we'll make sure Erin sees this! Pausing rather than cancelling and walking you through how to pick it back up is what we want that conversation to look like, especially when you already have product on hand. Thank you for taking the time to share! We're here whenever you're ready to resume. — The Velvra Team




