Stacey L.
White glove customer service
White glove customer service! Very satisfied repeat customer.

Trillium Meds is a telehealth access service designed to help adults connect with licensed healthcare providers for weight management care in a clear and straightforward way. Our platform allows individuals to begin by completing a secure, comprehensive online health intake that collects relevant medical history and current health information. This intake is required to ensure that any potential treatment decisions are informed and appropriate.Once submitted, the health intake is reviewed by an independent, licensed healthcare provider. The provider evaluates the information and determines, using their clinical judgment and in accordance with applicable laws and medical standards, whether treatment may be appropriate. Trillium Meds does not influence or participate in this decision-making process. All clinical decisions, including whether to issue a prescription, are made solely by the licensed provider.If a prescription is issued, it is sent securely to a regulated, licensed pharmacy for preparation and delivery. Trillium Meds does not dispense medications, manufacture compounds, or provide medical care directly. Our role is administrative and facilitative only.By focusing on transparency, clear pricing, and a simple process, Trillium Meds aims to reduce confusion and friction around telehealth-based weight management access while ensuring that medical care remains in the hands of qualified professionals.
Trillium Meds (trytrillium.com) has 48 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Stacey L.
White glove customer service! Very satisfied repeat customer.
HB
I was previously getting name brand Zepbound from a different telehealth company, but it was a bit too expensive. Trillium offered basically the same thing for hundreds less. The switch was pretty seamless. I just answered a few questions, took a picture of the KwikPen I was previously prescribed, and the doctor got right back to me with a prescription. I was able to order 3 months of medication with the flexibility to titrate up or stay on my current dose. Delivery was super quick and it included all the supplies I would need for the 3 month period. Customer service is extremely attentive and helpful, particularly on the Trillium Reddit forum. They respond quickly and kindly to all sorts of questions. I cannot recommend Trillium enough.
A.D.
White-glove service at every step of the process. Customer service has been incredibly responsive whenever needed. Pricing is fair and transparent. The CEO regularly answers customers' questions on Reddit. I can't say enough good things about this company.
Lisa
Trillium is very easy to use and customer support is awesome! The owner is very involved. He responds in a timely manner and has been very helpful. I love the fast response and shipment of product! They are a little more expensive but it’s worth not having all the drama that I have experienced with other telehealth companies!
Jennifer R.
Right so, don’t be scared by the low star reviews. There ought to be an IQ test or something for using compounded tirzepatide. Basically, if you’ve done your research (ie Reddit), know what you’re trying to do, and can figure out how to confirm dosage, you can 100% rely on Trillium to get what you pay for and to give good customer support. If you are clueless about GLP-1’s and need a doctor to hold your hand and explain things like you’re 5, then talk to your doctor and get ripped off for name brand pens. It’s up to you!
Janis F.
There are many telehealths out there, but Trillium’s customer service and dedication to the patient experience is what sets them apart. If something goes wrong, they’re going to get it fixed (whether it was their fault or not). They are incredibly quick and responsive. I have used other companies and people need to realize that these guys are so far and above everyone else it’s almost laughable! You can risk your money on the shady practices that cost a bit less, but I am at a point in my life where I don’t find that to be worth the stress when it comes to my medicine and I know you really do get what you pay for!
HappyNevadan
Trillium has the best customer service I’ve ever experienced! I had an issue with an order and they sent a replacement the next day with Saturday delivery! I could not have been more pleased with the services I’ve received from them. Highly recommended!
Cate M.
Easy to navigate, up front on pricing, and great customer service. Perfect for someone who wants top notch care and guidance from their telehealth.