Theresa F.
VERY DISAPPOINTED!!
VERY DISAPPOINTED!!! Ordered my first box December 14th and still haven’t received it. No response from the seller at all!! Will not recommend or order ever again!!
Discover the world through food! Treats is a subscription box for delicious snacks from other countries. Plans start from $13.95 a month and free shipping in the US! As an international snack company, Treats also ships worldwide to most countries.
TryTreats.com - International Box Subscription (trytreats.com) has 49 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Showing 14 reviews with 1 star · Clear filters
Theresa F.
VERY DISAPPOINTED!!! Ordered my first box December 14th and still haven’t received it. No response from the seller at all!! Will not recommend or order ever again!!
Andrea B.
I have been waiting for my box to arrive for three weeks now, the tracking just keeps updating to say 'in transit' at the same place it has been for weeks and doesn't give a delivery date. I will be canceling any future orders.
Response from TryTreats.com - International Box SubscriptionMar 5, 2021
Hi Andrea, Thank you for posting a review and thank you for letting us know about this. We've checked the shipment of your first box and it seems that we were able to ship and deliver it in a timely manner. The order was placed on January 30th and the box has shipped on February 1st and was successfully delivered on February 18th by our shipping partner. Please note that it usually takes 7-21 days for international order to arrive. We have also sent you an email and please let us know if you have any questions. Thank you and stay safe!
Charlotte W.
I ordered the larger box for subscription around December 1st sort of time and still have not had any information for when it will reach me. I have contacted them multiple times to ask for information and they have apologised and said they will send me another email when it will be shipped. That was January 15th and I still have not heard anything. Obviously I have unsubscribed.
Kim S.
After the payment with paypal, out of nowhere there was a 10 dollar shipping added. Cancelled my subscription. So sad, 15 dollar box with 10 dollar shipping.. seems a bit weird, but why didn't they show before the payment.. it said 14,99 dollar with a PayPal button. U see after the payment that they added another 10 dollar, I've emailed for a cancellation of my order.
Rob M.
Terrible!!! Paid for a subscription on April 25th, still have not received anything, they gave me a tracking number, but Fedex has told me that it is not a legitimate tracking number. Emailed company and have not received an answer
Response from TryTreats.com - International Box SubscriptionSep 10, 2020
Hi Rob, apologies for the shipping frustrations. There were some shipping frustrations during that period due to COVID affecting carriers. The tracking number you received was a valid Fedex tracking number, its just that they have multiple internal tracking numbers for international shipments so it can be confusing. I checked the tracking number for your shipments and they show delivered. If there are any further issues please send us an email at [email protected] and we'll take care of you
Mallory S.
their website is incorrect in regards to when it will ship. I ordered mine April 14th, received a shipping notification April 22nd, and to this day (May 6th) if I click on "track package" it still only says that the label has been created but the box has not shipped! Also, I was already charged for the next box on May 1st, when I have not even received my first box yet. The customer service is awful, you'll be lucky if you get a response from them. I had to comment on their facebook to trigger a response from them. They stated there's shipping issues due to Covid-19, however their website is not updated with this information. Many other subscription box websites have updated their sites with any new shipping info but Try Treats has not. I've already canceled my subscription via their website and am hoping they refund me since their FAQ says they will refund as long as it's before the box ships. But considering the awful customer service I have had so far, I would be very surprised if I got refund.
Response from TryTreats.com - International Box SubscriptionMay 28, 2020
Hi Mallory, I'm with Treats and really sorry about this. There have been some shipping complications as in April (due to COVID) but you should've have not gotten your box by May 6th. Your comments about customer service are also noted and will be something we will be addressing internally. I will be following up through email directly to see if there are any pending issues I can help resolve. Again, really sorry your experience was less then optimal, we've been managing with COVID but positive customer experiences are important to us and I really regret reading about the frustrations you faced.