Kim W.
Products are great but customer service…
Products are great but customer service and response is non-existent. Where is my order?! Placed order on Jan 31. Still no shipping confirmation and it is Feb 10. Their FAQ says 2-5 days to process and ship out. I've tried to connect but their "chat" is never manned and no one will respond to my inquiry. About to reverse the charge on my cc. Bummed.
Response from Snow Teeth WhiteningFeb 11, 2025
Hi, We’re truly sorry for any frustration you’ve experienced. We understand how important it is to receive your order on time, and we sincerely apologize for the delay. We have already responded to your email and are currently waiting for your reply so we can provide you with the best possible resolution. Please check your inbox (including spam/junk folders), and feel free to reply at your convenience. We appreciate your patience and hope to resolve this for you as soon as possible. All the best, SNOW


