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Toothbrush heads break and shed in your mouth
I bought Snow products that totaled 400 dollars without sale, with sale it was 236 dollars. I got free items with my order during Black Friday sale. The LED electric toothbrush and toothbrush heads came free. Within 1 week usage, while brushing my teeth, the toothbrush head broke in half in my mouth exposing the wires. I sent an email with photos and they sent me two more toothbrush heads. 2 almost 3 weeks later while brushing my teeth, the toothbrush heads started shedding in my mouth which is a huge choking hazard. I sent them another email with photos and they offered to send more replacements x2 or a 50 dollar discount BUT have not confirmed if they were sending replacements or that 50 dollar discount following up on the email thread which tells me they’re bogus business practices. Mind due the toothbrush and brush heads itself are 129 dollars and 12 dollars each without sale. For those prices you would think you’re getting quality products but you’re basically paying high prices for a temu toothbrush. Stick to your regular trusted branded toothbrushes and toothbrush heads. Other than that, the other whitening products were mediocre and I see no difference and that’s coming from someone who doesn’t smoke or drink alcohol, soda, or coffee. Mainly bought the products for tea stains. Don’t recommend this at all. *update: their phone number listed won’t be answered by a representative, it’ll make you leave a voicemail and they’ll never call you back. Bogus business practice, they won’t honor replacing your broken pieces. Sending them all my items back for a full refund. They have time to reply here but not emails to your concerns.
Response from Snow Teeth WhiteningFeb 25, 2025
Hi, Thank you for sharing your experience with us. We’re truly sorry to hear about the issues you’ve encountered with your toothbrush and brush heads, as well as your concerns regarding the effectiveness of our whitening products. Your feedback is invaluable to us, and we take product quality and customer satisfaction very seriously. We completely understand your frustration, especially after experiencing multiple issues with the toothbrush heads. That’s certainly not the experience we want for our customers. We appreciate you bringing this to our attention and for reaching out to our support team. We sincerely apologize if there was any confusion or delay in our response regarding the replacements or the offered discount. We’d love the opportunity to resolve this for you as quickly as possible. Please reach out to our customer service team at [email protected], and we will do our best to ensure you receive the best possible resolution. Your trust in our brand matters, and we want to make things right. Looking forward to assisting you further! All the best, SNOW