The first one I bought wouldn’t charge from the start. I reached out to customer service and they were super quick and helpful in sending me another one asap (I will say that was a plus and much appreciated!) Everything worked fine until now— I’ve only had this new device for like a month or so and now it makes weird noises when in the charging bed and won’t charge at all…. Completely dead. Again. I feel like I’d sound crazy if I reached out to customer service again. Such a waste of money :( so irritating
Response from Snow Teeth WhiteningAug 12, 2025
Hi,
Thank you for sharing your experience with us. While we’re happy to hear that our team was able to assist you promptly the first time, we’re truly sorry to learn that your replacement device is now having similar issues. We completely understand how frustrating this must be for you, especially after such a short time.
Please know you’re never “crazy” for reaching out to us — we’re here to make sure you have a product that works exactly as it should. We want to make this right for you. At your earliest convenience, kindly reach out to our customer service team at [email protected] so we can review your case and arrange the best possible resolution for you.
Your satisfaction means a lot to us, and we appreciate the opportunity to turn this experience around.
All the best,
SNOW
SH
Shannon H.
This product doesn’t work
This product doesn’t work. At all. And the product design is terrible…half of it goes down the sink.
Response from Snow Teeth WhiteningJun 25, 2025
Hi,
Thank you for your feedback. We're sorry to hear that the product didn’t meet your expectations and that you experienced issues with the design. We’d love the chance to make things right and better understand what happened. Please reach out to our customer support team at [email protected] so we can assist you further.
All the best,
SNOW
SK
Serhii K.
Scammers!!!!
I ordered items on June 3rd, received a confirmation email with my order number, but have not heard from them since. I have tried to reach support several times, but nobody responded.
Response from Snow Teeth WhiteningJun 11, 2025
Hi Serhii,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how frustrating this must be.
To assist you as quickly as possible, please call us at +1 888-991-2796 or email [email protected] with your order number so we can investigate and resolve this for you right away. We’re committed to making this right and appreciate your patience.
– SNOW
YE
Yasaman E.
The snow white powder is not whitening…
The snow white powder is not whitening the teath at all! And be careful of the website. I got the product last month and it seems I was automatically subscribed for the same product to be sent to me every month for 43$!!!! I emailed them asking about the refund and how to return back their bad product and still after 3 days no one respond back!
Response from Snow Teeth WhiteningJun 9, 2025
Hi Yasaman,
Thank you for taking the time to leave a review, and we're truly sorry to hear about your experience.
We're disappointed to learn the results didn’t meet your expectations and that you were unintentionally enrolled in a subscription. Our goal is full transparency on all charges and subscriptions, and we apologize if this wasn’t clear at checkout. Additionally, we're sorry for the delay in our email response—this is not the level of service we strive to provide, and we appreciate your patience.
We’ve located your message and are actively working to resolve this for you, including helping with the return and refund process. Please know that your feedback is valuable and helps us improve.
Sincerely,
SNOW
KH
Katie Hoellen H.
DO NOT TRUST THIS COMPANY!!!!!
DO NOT TRUST THIS COMPANY!!!!!! I ordered three items from Snow Teeth Whitening on May 6th. On May 11th, I checked my bank account and saw a charge for right around $100 for five items. I DID NOT make that purchase or approve anyone at Snow to use my card to make that purchase. I immediately contacted their customer service email to alert them to the issue. Out of 11 emails exchanged back and forth, eight of them were mine, one of theirs was just an automated message, and it always took them days to get back to me. They told me the best way to get my "refund" (though, how can it be a refund when you didn't even make the purchase?) was to refuse the package with the mailman and have him return it to their headquarters. I did so on May 12th and sent them an email letting them know that I did refuse the package and it was on its way back.They said, and I quote, "Thank you for the update.
We’ve noted that you refused the delivery, and the package is currently on its way back to our facility. Once the returned order has been successfully received at our warehouse, we’ll issue your refund right away and send a confirmation to your email."
Please note I sent it back May 12th, and it's now June 2nd. It only took 5 days to receive the first package I ACTUALLY ordered; how long does it take for them to receive their package?
On May 30th I received the last of three emails from them giving me the same directions they gave me the first time. They told me to refuse the package, and once they received it they would issue my refund.
I have never been so disappointed in a company's lack of customer service. If I don't hear back in 24 hours, I will contact my bank and put in a complaint with the authorities. After reading the reviews and the complaints quite similar to mine, I'm sure they'd be very interested to hear the shady shit that's going on here.
Response from Snow Teeth WhiteningJun 2, 2025
Hi,
Thank you for bringing this to our attention. We truly understand your frustration, and we're genuinely sorry for the experience you've had so far.
We can see that you’ve already been in touch with our team, and please rest assured that we’re committed to providing the best resolution possible. We are currently reviewing the status of your return and refund request to ensure everything is handled accurately and promptly. Our goal is always to make things right, and we're actively working on expediting this matter for you.
Your feedback is important to us, and we are using it to improve how we support our customers and streamline our return and refund processes. A member of our team will be following up with you directly to confirm the next steps and ensure you receive the appropriate resolution without further delay.
Thank you again for your patience, and we appreciate the opportunity to make this right.
All the best,
SNOW
MJ
Missnöjd K.
This company is just cheating you.
This company is just cheating you.
They send package even if you canceled it and put you in the situation to accept that package .... i didnt accept the package and they start to pusch me to pay a transactions fee .... which i didnt accept ... then they ask me to keep the package with cheaper price ... i didnt accept either .... the interesting thing in this case is that each time i send message to their email and complain , they never answer ... but they chose by them self when they want to bother you with a lot lies and force you to accept their offer.... finally i was in the court and they did fail ..... DONT BUY ANY THING FROM THIS COMPANY
Response from Snow Teeth WhiteningMay 8, 2025
Hi,
We’re very sorry to hear about your experience and truly apologize for the frustration this situation has caused.
We’ve tried to locate your case in our system using the name associated with your Trustpilot review but haven’t been able to find any messages or orders that match. We absolutely want to get this resolved and make things right, so we encourage you to reach out to us directly at [email protected] with any order details you have (such as your order number or the email address used to place the order). Our team is ready to assist you.
At Snow, we take all feedback seriously and do not condone any practices that could be seen as dishonest or coercive. If your package was sent in error or there was any misunderstanding regarding returns or transaction fees, we want to investigate this fully and ensure you are supported appropriately.
Again, we apologize for any inconvenience and hope you’ll give us the opportunity to resolve this directly with you.
All the best,
SNOW
KM
Kate M.
BETTER BUSINESS BUREAU COMPLAINT
I had placed two orders for the company, the first one being over $200 and the second over $80. I say this to prove I'm a paying customer. So on my second order, I ordered two magic white strips along with a few other items, and paid for two white strips, but only received one in my package. I attempted to email and call I would honestly say over 50 times total. Like I'm serious I was all over it trying to get it made right. Not one time would one person respond. NOTHING. Just a generic response over and over. Not one real person would contact me, EVEN LEFT OVER 10 VOICEMAILS. After a whole year I gave up.
Then my friend told me about the Better Business Bureau. LITERALLY as soon as I sent the complaint to BBB, SNOW wrote back within two days. THEY WERE SO OBVIOUSLY IGNORING ME FOR OVER A YEAR. They offered a 45 dollar credit. Want to know how I KNOW FOR A FACT they were ignoring me? Because When the BBB sent me a letter with their response, I EMAILED THE EXACT SAME EMAIL (support @ trysnow.com) that I had been emailing for the past year with no response, and they responded IMMEDIATELY. It's actually pathetic that as soon as BBB got involved they were all over it. Which I won't lie, I do appreciate, but I'm posting this to let people know. Because I see so many similar stories to mine, the no response thing. So get in touch with the Better Business Bureau. It literally works.
Response from Snow Teeth WhiteningMay 5, 2025
Hi,
Thank you for your feedback. We’re very sorry to hear about the frustration you experienced and truly regret the delay in resolving your concern.
We’ve reviewed your case and can confirm that you reached out to our support team and that your issue was ultimately addressed. However, it’s clear that the lack of timely and personal communication caused a great deal of inconvenience, and for that, we sincerely apologize.
We appreciate you bringing this to the BBB and also to the public here. It’s clear that there was a significant failure on our part to follow up appropriately. While we’re glad we were finally able to respond and offer a resolution, it should never have required that much persistence on your end. Your feedback is being shared directly with our leadership and customer experience team so we can take a deeper look at what went wrong in our communication process.
Thank you again for sharing your experience. We are committed to improving and making sure every customer is treated with care and urgency from the start.
All the best,
SNOW
JS
Julian S.
Never do business with this company…
I would not recommend ever doing business with this company. I purchased products from them in December 2024 for my wife. When she tried the products, she had a very bad adverse reaction to it. I decided to return the product for a refund since I was still under the (60) day time frame for a return. I emailed customer service on multiple occasions without a response. Out of nowhere, weeks later, they decided to email me an adverse reaction form and stated that l would get a refund once I completed and returned it to them. I completed it and returned it back via email. I never heard back from them, completely ghosted me. I have tried over (25) times to contact them via their customer support line, you can never get through no matter what time you call, nobody will answer and you cannot even leave a message. The automated system states that I have never never placed an order either. By all means, please stay completely away from this company. My wife’s mouth has suffered tremendously because of their product. They do not have the decency, ethics nor morals to do the right thing for their customers. There’s something called kharma in life, they should be really concerned of that word, it’s coming for them…
Response from Snow Teeth WhiteningApr 11, 2025
Hi,
We're very sorry to hear about the experience you and your wife had with our product. We completely understand how concerning it must have been for her to experience an adverse reaction, and we sincerely apologize for the distress and inconvenience this has caused.
We acknowledge the delay in communication and the frustration of not receiving timely support—this is not the experience we want any of our customers to have. While we do see that you’ve been in contact with our customer support team and submitted the adverse reaction form, we deeply regret that your case was not promptly followed up on.
To resolve this, we are escalating your concern immediately. A member of our team will be reaching out to you directly within the next 24 hours to confirm the details and ensure your refund is processed as soon as possible. If there's anything else we can do to support you and your wife during this time, please don’t hesitate to let us know.
Thank you for bringing this to our attention, and again, we truly apologize for the experience.
All the best,
SNOW
