Julie M.
Huge unexplained delays and terrible customer service
This company is advertising everywhere and says orders are guaranteed but they fulfil orders and doesn’t take customer service seriously which, to me, amounts to a serious integrity issue. My order was placed on 19-May in plenty of time for Fathers Day and I paid for expedited shipping. On 30-May I receive an email saying “10-15 day delay”. That’s the last message from the SNOW team. It’s now 29-June and I’ve chased by email twice and received no reply. Phoned Customer Service today and spent 15 minutes on hold while my order was checked. Phoned back because I was not confident the advisor would actually pick my call back up from hold. When I got through to Customer Service they told me they are only working on fulfilling the 15-May orders ..... no explanation and still no understanding of WHEN my order will actually be shipped. This company is over extending itself by offering special discounts and advertising everywhere. If you order, be prepared to wait and get no real answers when you call them.


