Snow Teeth WhiteningReviews of trysnow.com

Response from Snow Teeth WhiteningDec 3, 2021

Hello Deeje, We're sorry to hear your order has taken longer than anticipated. International orders with us may take a minimum of 10-14 business days to arrive once shipped. Depending on the country of destination, delivery times may also vary. We went ahead and looked at the most recent tracking update on your parcel and it does appear it's out for delivery. Thank you for your patience. If you have any more questions or concerns, please reach out to us at [email protected]. Thanks! -The SNOW Team

Response from Snow Teeth WhiteningNov 22, 2021

Hi Tanesha, We’re sorry that SNOW hasn’t worked out for you so far. After looking further into your order history, we’ve found that your order did not include an accelerating mouthpiece. The accelerating mouthpiece greatly enhances the whitening process, and while our serum is safe on your gums, it helps minimize contact to your gums, and we always recommend it for best results. One of our team members will be reaching out shortly to find a solution for your situation. Best regards, The SNOW Team

Response from Snow Teeth WhiteningOct 15, 2021

Hi Kimberly, We’re sorry that SNOW hasn’t worked out for you so far. After looking further into your order history, we’ve found that your order did not include an accelerating mouthpiece. The accelerating mouthpiece greatly enhances the whitening process and we always recommend it for best results. One of our team members will be reaching out shortly to find a solution for your situation. Best regards, The SNOW Team

Response from Snow Teeth WhiteningSep 23, 2021

Hi Tasmin, We agree with you that “bogus” ratings of any type betray the trust of consumers. Especially those who rely on platforms such as TrustPilot to gain information about companies and their products. A fair and objective review of our performance on TrustPilot demonstrates that our customers (not paid) are overwhelmingly happy with our products and support. There are instances when we have not met the expectations of our customers and stand behind our guarantee. Please contact us at [email protected] including your order number (we couldn’t find an order placed by Tamsin Elliott) and we’ll be glad to honor our guarantee regarding your order. Warmest regards, The SNOW team

Response from Snow Teeth WhiteningSep 13, 2021

Hello Joe & Sally, We are very sorry to hear that our toothpaste was not a good fit for you both. We formulated our toothpaste using some of the best ingredients for you and with the goal of giving you whiter teeth after frequent and thorough use. We’re sorry that our toothpaste didn’t achieve that goal for you. Please provide the requested information so one of our representatives can reach out regarding your unfortunate experience. Warmest regards, The SNOW Team

Response from Snow Teeth WhiteningAug 30, 2021

Hello Kimberly, We apologize for the confusion. After looking into your order, it does look like your order was indeed lost in pre shipment. It looks like one of our reps had been in contact with you and took care of refunding you for this order as well. The refund may take a few days to reflect in your account. If you have any more questions or concerns, please reach out to us at [email protected]. Thanks! -The SNOW Team

Response from Snow Teeth WhiteningAug 18, 2021

Hello Jennifer, We deeply apologize for the inconvenience and frustration caused. After our team looked into your order, we found information stating the parcel had been delivered, and per our shipping policy (located at https://www.trysnow.com/pages/shipping-policy), we have not found the order eligible for a refund at this time. In the meantime, we have initiated an investigation with our international courier agency, and we are doing everything we can to resolve this as soon as possible. We’d love to ensure that your order gets into your hands, but there are necessary steps we must take in doing so, which of course can be frustrating, and we greatly appreciate your patience during this time. Please feel free to reach back out about this ongoing investigation and the steps we are taking to move forward. Thanks! -The SNOW Team

Response from Snow Teeth WhiteningAug 9, 2021

We're very sorry to hear you were dissatisfied with our product, please provide the best email to reach you to discuss initiating a return and refund. Thanks! The SNOW Team