Marion R.
I had ordered a replacement part online…
I had ordered a replacement part online that somehow got hung up in the mix. I contacted customer service via a reply to the original confirmation email truthfully expecting to be avoided or ignored due to the small cost of my replacement and was immediately contacted back with a resolution (Caroline). To say I was both surprised and delighted is an understatement. Very impressive and appreciated professionalism.
Response from Snow Teeth WhiteningMay 24, 2024
Hi and Thanks, We will be sure to share your feedback with Caroline about how much she positively affected your SNOW Experience. We know how much of an inconvenience it can be when you are without the ability to stick to your routine. From what we gather, you were not too hopeful of the outcome after you reached out requesting assistance. We get it. Guess what? It is in these moments for SNOW when an opportunity comes along that allows us to restore Faith in Customer Service. Glad that we and Caroline were able to IMPRESS you with such Professionalism! All Our best, SNOW


