Snow Teeth WhiteningReviews of trysnow.com

Response from Snow Teeth WhiteningMar 16, 2026

Hi Cody, Thank you for taking the time to share your feedback. I’m really sorry to hear about your experience and understand how frustrating it must feel when you’re expecting an order and are unable to get the answers you need. We want to assure you that SNOW Oral Care is a legitimate company and we take concerns like this very seriously. The situation you described is certainly not the experience we aim to provide our customers. Shipping delays or communication issues can occasionally occur, but we always want the opportunity to investigate and resolve them properly. Please reach out to us directly at [email protected] with your order number so our team can review the details and assist you as quickly as possible. We truly appreciate the chance to make this right. SNOW

Response from Snow Teeth WhiteningFeb 15, 2026

Hi Steve, Thank you for taking the time to share your feedback. I’m very sorry to hear that your checkout experience felt confusing and frustrating. That is certainly not our intention, and we would never design our process to cause accidental orders. At SNOW Oral Care, transparency is extremely important to us. We’re continuously working to make our website and checkout process as clear and user-friendly as possible, and your feedback is valuable in helping us improve. If an unintended order was placed or if you need assistance reviewing your purchase, please reach out to us directly at [email protected] with your order details so we can look into it right away and make things right. We appreciate you bringing this to our attention. Regards, SNOW

Response from Snow Teeth WhiteningFeb 15, 2026

Hi Alyssa, Thank you for taking the time to share your feedback. I’m truly sorry to hear that you never received your order and felt that your emails went unanswered. That is incredibly frustrating, and it’s not the level of service we strive to provide. At SNOW Oral Care, we take customer concerns seriously, and we would never want you to feel ignored. There may have been a delivery issue or a communication error, but regardless, we want to make this right for you as quickly as possible. Please reach out to us directly at [email protected] with your order number and the email used to place the order so we can urgently investigate and resolve this . We appreciate the opportunity to correct this situation. Regards, SNOW

Response from Snow Teeth WhiteningFeb 15, 2026

Hi Simen, Thank you for taking the time to leave a review. I’m very sorry to hear that you haven’t received your order or communication regarding it. We understand how concerning that must feel, and we want to assure you that this is not the experience we aim to provide. At SNOW Oral Care, we take all order and delivery concerns seriously. It’s possible there may have been a shipping delay, an incorrect email address on file, or an issue with carrier delivery. Please reach out to us directly at [email protected] with your order number and the email used at checkout so we can urgently investigate the status of your order and resolve this for you as quickly as possible. We appreciate the opportunity to make this right. Regards, SNOW

Response from Snow Teeth WhiteningFeb 15, 2026

Hi Michaelowen, Thank you for taking the time to share your feedback. I’m truly sorry to hear about your frustration regarding the return label and your subscription shipment. We understand how upsetting it can feel when you’re trying to process a return and aren’t getting the clarity you need. For your convenience, return labels can be generated directly through our Returns Portal here: https://trysnow.loopreturns.com/#/ . This allows you to quickly submit your request and download the label without needing to wait on email correspondence. At SNOW Oral Care, we’re committed to making returns as simple and transparent as possible, and we appreciate you bringing this to our attention. If you experience any issues using the portal, please email us at [email protected] with your order number so we can personally assist you right away. Regards, SNOW

Response from Snow Teeth WhiteningFeb 3, 2026

Hi John, Thank you for taking the time to share your experience with us. I’m truly sorry for the frustration and inconvenience you’ve gone through with this order especially after being a loyal customer in the past. Multiple failed delivery attempts, no clear communication from the carrier, and delayed responses from us is absolutely not the experience we want you to have. We understand how upsetting this must be, particularly with a $200+ order and packages regularly delivered to your workplace without issue. This isn’t the level of service we aim to provide at SNOW Oral Care, and we sincerely apologize. Please contact us directly at [email protected] with your order number so we can urgently review the shipment status and make this right. We appreciate you bringing this to our attention and the opportunity to fix it for you. SNOW

Response from Snow Teeth WhiteningJan 11, 2026

Hi Mark, Thank you for taking the time to leave this review. We’re truly sorry to hear about your experience and completely understand how frustrating it must be to wait six weeks for your Diamond Whitening Kit with no resolution, despite multiple attempts to contact us. We acknowledge that the lack of communication, unfulfilled follow-ups, and unresolved refund request are unacceptable and not the standard of service we aim to provide. We also understand your frustration with receiving frequent marketing emails while your order issue went unresolved. It’s clear why this has resulted in a 1-star rating. We want to make this right. Please reach out to our Support Team directly at [email protected] so we can immediately investigate your order and work toward a resolution. Feedback like yours is essential in helping us improve our service and ensure situations like this are prevented in the future. Thank you again for sharing your experience, Mark. We sincerely regret the inconvenience and hope to restore your confidence in SNOW. SNOW

Response from Snow Teeth WhiteningDec 15, 2025

Hi Jungha, Thank you for taking the time to leave this review. We’re very sorry to hear about your experience and completely understand how frustrating it must be to deal with missing items, unhelpful support, and delayed responses. We acknowledge your concerns about AI-only support, lack of phone contact, and back-ordered replacement parts. This is not the standard of service we strive to provide, and we completely understand why this situation has caused such frustration and led to a 1-star rating. We would like the opportunity to make this right. Please reach out to our Support Team at [email protected] so we can work with you directly to resolve the missing item and any other concerns. Feedback like yours is crucial in helping us improve both our customer service and product availability. Thank you again for sharing your experience, Jungha. We truly regret the inconvenience and hope we can restore your confidence in SNOW. SNOW