Purchase order confirmed on 18th November. No tracking no reply per mails impossible to get a representative on the phone ….
Response from Snow Teeth WhiteningDec 28, 2023
Hi,
Thank you for the review and for bringing to attention where you felt you were not met with the best of SNOW. We are aware that our customers are affected by the delays and lack of immediate responses to their concerns and requests. We are working within our departments to both get your orders fulfilled and shipped out. As well as responding to your requests to provide updates on the order statuses and if needed, we are processing cancellations as requested. This will not occur overnight, but we are not closing our eyes/ears/hearts to these concerns. We will follow-up and answer each customer until all have been provided with a resolution. We ask that you continue to lend your patience and understanding in the midst of all that has been experienced.
Thank you,
SNOW
EG
epic G.
Just a flat out scam
Just a flat out scam. Placed 2 different orders: one was a $25 dollar order for 2 tubes of toothpaste. Paid for it entirely with online credit, $0 out of pocket, and got the slowest possible shipping available.
The other order was $250 of all their best stuff. Now on this order, I used my own money. I went all out and bought a wireless whitening kit, whitening toothbrush, even the confidence club subscription service. With this second order, I bought express shipping. This is the fastest possible option on their website and costed me an extra $25. Keep in mind, this order they collected money from me unlike the first one. Both of these orders were placed on the same exact day within an hour of each other.
The order that was FREE DUE TO USING STORE CREDITS is already at my house. With the slowest possible rates, it has already arrived. The second order with express shipping that costed $250? No where to be found. I've contacted support in every possible way; chat, phone, and email. Not a single response despite continuing to send me promotional emails and flood my inbox with new sales.
This has led me to believe that Snow is a fraudulent company. Once they have your money, that is where the service ends. They have no interest in actually supplying you with a quality product, nor do they have interest in helping you out if you experience any problems. I can't speak on the quality of these products, because I never received them, but what I can say is that the ethics and morals of this company are the worst I've ever experienced. I'd recommend yellow crusty teeth before I'd recommend this company.
Response from Snow Teeth WhiteningDec 28, 2023
Hi,
Thank you for the review and for bringing to attention where you felt you were not met with the best of SNOW. We are aware that our customers are affected by the delays and lack of immediate responses to their concerns and requests. We are working within our departments to both get your orders fulfilled and shipped out. As well as responding to your requests to provide updates on the order statuses and if needed, we are processing cancellations as requested. This will not occur overnight, but we are not closing our eyes/ears/hearts to these concerns. We will follow-up and answer each customer until all have been provided with a resolution. We ask that you continue to lend your patience and understanding in the midst of all that has been experienced.
Thank you,
SNOW
AJ
Amy J.
I placed my order on November 27th and…
I placed my order on November 27th and still have not received it. When I call to follow up, it says that the order is still processing. I’ve called, sent and email and used their chat services for the last week. Not one response! They can’t keep up (or communicate) about their cyber Monday sales, yet they keep trying to run more Holiday sales.
Response from Snow Teeth WhiteningDec 28, 2023
Hi,
Thank you for the review and for bringing to attention where you felt you were not met with the best of SNOW. We are aware that our customers are affected by the delays and lack of immediate responses to their concerns and requests. We are working within our departments to both get your orders fulfilled and shipped out. As well as responding to your requests to provide updates on the order statuses and if needed, we are processing cancellations as requested. This will not occur overnight, but we are not closing our eyes/ears/hearts to these concerns. We will follow-up and answer each customer until all have been provided with a resolution. We ask that you continue to lend your patience and understanding in the midst of all that has been experienced.
Thank you,
SNOW
WA
Waleed
Not fulfilling orders - stealing money
Three weeks have passed since I placed my order, and it still has not been processed. It's frustrating—they took my money with a smile but seem to have disappeared when it comes to offering any assistance or reaching out to ask about my order. I've tried getting in touch through phone, email support, and chat but have not received any responses. This company's customer service is a major letdown, and it's making me question their integrity. And those positive reviews? They seem too good to be true now and most likely paid reviews.
Response from Snow Teeth WhiteningDec 28, 2023
Hi,
Thank you for the review and for bringing to attention where you felt you were not met with the best of SNOW. We are aware that our customers are affected by the delays and lack of immediate responses to their concerns and requests. We are working within our departments to both get your orders fulfilled and shipped out. As well as responding to your requests to provide updates on the order statuses and if needed, we are processing cancellations as requested. This will not occur overnight, but we are not closing our eyes/ears/hearts to these concerns. We will follow-up and answer each customer until all have been provided with a resolution. We ask that you continue to lend your patience and understanding in the midst of all that has been experienced.
Thank you,
SNOW
JM
JM
I am very skeptical of Snow's reviews
I am very skeptical of Snow's reviews. If you look under the hood on Trustpilot and BBB, you'll see a multitude of dissatisfied customers (myself included). Their customer service page indicates that they get back to customers quickly. They do not. I have not heard from them in the 19 days since I placed my order, despite multiple attempts to call, e-mail, and use their chat feature. Their website indicates that their team will get back to their customers in 24-48 business hours. They have failed to do so countless times at this point. My attempts to call their customer service line have left me waiting for hours, with no response.
They continue to send me a ton of marketing e-mails, and at one point, a generic email from "Josh" noted that at least part of my order would arrive as scheduled but some products may be delayed. It was not customized in any fashion to my order. To date, none of my order has shipped or arrived, nor have any real updates been given. I was excited to try this product, but now I feel like I have been duped.
I understand that the lead up to the holidays can be very busy for many companies. Having said that, Snow could at least attempt to communicate with their customers in an effective way. What they've demonstrated so far is not poor customer service, but the absence of customer service. I've noticed some pretty heavy defense of their "excellent" customer service on BBB and TrustPilot, but I've yet to have the opportunity to even engage with someone from their team.
I get the impression that Snow largely focuses on marketing and customer acquisition, but doesn't really seem to place any emphasis on customer service, customer satisfaction, or customer retention. I just want to get the order I paid for. At the very least, an update on my order would be great. If you can send marketing e-mails out on a near daily basis, surely you could find a way to communicate with paying customers, no?
Response from Snow Teeth WhiteningDec 28, 2023
Hi,
Thank you for the review and for bringing to attention where you felt you were not met with the best of SNOW. We are aware that our customers are affected by the delays and lack of immediate responses to their concerns and requests. We are working within our departments to both get your orders fulfilled and shipped out. As well as responding to your requests to provide updates on the order statuses and if needed, we are processing cancellations as requested. This will not occur overnight, but we are not closing our eyes/ears/hearts to these concerns. We will follow-up and answer each customer until all have been provided with a resolution. We ask that you continue to lend your patience and understanding in the midst of all that has been experienced.
Thank you,
SNOW
IY
Inkyung Y.
missing items in delivery
I placed an order for 3 brushes on Instagram promotion, but only received one with one tracking number. I e-mailed the company twice so far with no reply. phone calls to the customer service is not answered either. USPS told me that they should have 3 brushes in a container if they put them with only one tracking number. Clearly this is a mistake in the company’s end not USPS.. I am confused by the rave reviews online, since my experience so far has been terrible with customer service.
Response from Snow Teeth WhiteningDec 28, 2023
Hi,
Thank you for the review and for bringing to attention where you felt you were not met with the best of SNOW. We are aware that our customers are affected by the delays and lack of immediate responses to their concerns and requests. We are working within our departments to both get your orders fulfilled and shipped out. As well as responding to your requests to provide updates on the order statuses and if needed, we are processing cancellations as requested. This will not occur overnight, but we are not closing our eyes/ears/hearts to these concerns. We will follow-up and answer each customer until all have been provided with a resolution. We ask that you continue to lend your patience and understanding in the midst of all that has been experienced.
Thank you,
SNOW
KA
Kay
Terrible customer service. Company takes your money and runs!!!!
Well, it’s been six days since my last review and I have not heard from a customer service representative acknowledging that they have my two orders sitting in their system, taken my money and not shipped my orders. I purposely ordered early, 11/11/23, so I could give my disabled son an electric toothbrush for Christmas. I also ordered an extra one for someone else. If you don’t have the product, refund my money. The total of my order was $257.03. I have also since filed a review with the BBB.
Response from Snow Teeth WhiteningDec 28, 2023
Hi,
Thank you for the review and for bringing to attention where you felt you were not met with the best of SNOW. We are aware that our customers are affected by the delays and lack of immediate responses to their concerns and requests. We are working within our departments to both get your orders fulfilled and shipped out. As well as responding to your requests to provide updates on the order statuses and if needed, we are processing cancellations as requested. This will not occur overnight, but we are not closing our eyes/ears/hearts to these concerns. We will follow-up and answer each customer until all have been provided with a resolution. We ask that you continue to lend your patience and understanding in the midst of all that has been experienced.
Thank you,
SNOW
LN
Linda N.
I odered snow whitening kit in October…
I odered snow whitening kit in October but still havent received it i cannot get any reply from my emails to snow as to where it is.
Response from Snow Teeth WhiteningDec 28, 2023
Hi,
Thank you for the review and for bringing to attention where you felt you were not met with the best of SNOW. We are aware that our customers are affected by the delays and lack of immediate responses to their concerns and requests. We are working within our departments to both get your orders fulfilled and shipped out. As well as responding to your requests to provide updates on the order statuses and if needed, we are processing cancellations as requested. This will not occur overnight, but we are not closing our eyes/ears/hearts to these concerns. We will follow-up and answer each customer until all have been provided with a resolution. We ask that you continue to lend your patience and understanding in the midst of all that has been experienced.
Thank you,
SNOW
