Snow Teeth WhiteningReviews of trysnow.com

Response from Snow Teeth WhiteningJan 26, 2024

Hi, Thank you for the review and for bringing to attention where you felt you were not met with the best of SNOW. We are aware that our customers are affected by the delays and lack of immediate responses to their concerns and requests. We are working within our departments to both get your orders fulfilled and shipped out. As well as responding to your requests to provide updates on the order statuses and if needed, we are processing cancellations as requested. This will not occur overnight, but we are not closing our eyes/ears/hearts to these concerns. We will follow-up and answer each customer until all have been provided with a resolution. We ask that you continue to lend your patience and understanding in the midst of all that has been experienced. We are reviewing your account, and we will have an agent follow-up with you via email to address the concerns shared. Thank you, SNOW

Response from Snow Teeth WhiteningJan 26, 2024

Hi, Thank you for the review and for bringing to attention where you felt you were not met with the best of SNOW. We are aware that our customers are affected by the delays and lack of immediate responses to their concerns and requests. We are working within our departments to both get your orders fulfilled and shipped out. As well as responding to your requests to provide updates on the order statuses and if needed, we are processing cancellations as requested. This will not occur overnight, but we are not closing our eyes/ears/hearts to these concerns. We will follow-up and answer each customer until all have been provided with a resolution. We ask that you continue to lend your patience and understanding in the midst of all that has been experienced. A request has been submitted or you to provide more information so that we are able to locate you in our system to follow-up with you on your shared concerns. Please respond to the request (do not share your private information publicly). Thank you, SNOW

Response from Snow Teeth WhiteningJan 26, 2024

Hi, Thank you for the review and for bringing to attention where you felt you were not met with the best of SNOW. We are aware that our customers are affected by the delays and lack of immediate responses to their concerns and requests. We are working within our departments to both get your orders fulfilled and shipped out. As well as responding to your requests to provide updates on the order statuses and if needed, we are processing cancellations as requested. This will not occur overnight, but we are not closing our eyes/ears/hearts to these concerns. We will follow-up and answer each customer until all have been provided with a resolution. We ask that you continue to lend your patience and understanding in the midst of all that has been experienced. To clarify, we do not send out used products. Our replacements are packaged, after further review of your expressed concerns we will follow-up with you. A request for more contact information is being submitted. Please respond to the request (do not share your details publicly) and provide more information so that we are able to locate you in our system for follow-up. Thank you, SNOW

Response from Snow Teeth WhiteningJan 26, 2024

Hi, Thank you for the review and for bringing to attention where you felt you were not met with the best of SNOW. We are aware that our customers are affected by the delays and lack of immediate responses to their concerns and requests. We are working within our departments to both get your orders fulfilled and shipped out. As well as responding to your requests to provide updates on the order statuses and if needed, we are processing cancellations as requested. This will not occur overnight, but we are not closing our eyes/ears/hearts to these concerns. We will follow-up and answer each customer until all have been provided with a resolution. We ask that you continue to lend your patience and understanding in the midst of all that has been experienced. Thank you, SNOW

Response from Snow Teeth WhiteningJan 26, 2024

Hi, Thank you for the review and for bringing to attention where you felt you were not met with the best of SNOW. We are aware that our customers are affected by the delays and lack of immediate responses to their concerns and requests. We are working within our departments to both get your orders fulfilled and shipped out. As well as responding to your requests to provide updates on the order statuses and if needed, we are processing cancellations as requested. This will not occur overnight, but we are not closing our eyes/ears/hearts to these concerns. We will follow-up and answer each customer until all have been provided with a resolution. We ask that you continue to lend your patience and understanding in the midst of all that has been experienced. To note your account history does reflect that an agent has since been in communications with you to follow-up on your concerns. Maintain this open dialogue with the agent until you are satisfied with the resolution. Thank you, SNOW

Response from Snow Teeth WhiteningJan 17, 2024

Hello, Thank you for sharing you feedback on your SNOW experience. In order for us to offer a complete resolution we submitted a request for you to provide more information. This information will be used to locate your account in our system and your order to determine a path towards a resolution. Thank you, SNOW

Response from Snow Teeth WhiteningJan 17, 2024

Hi, Thank you for the review and for bringing to attention where you felt you were not met with the best of SNOW. We are aware that our customers are affected by the delays and lack of immediate responses to their concerns and requests. We are working within our departments to both get your orders fulfilled and shipped out. As well as responding to your requests to provide updates on the order statuses and if needed, we are processing cancellations as requested. This will not occur overnight, but we are not closing our eyes/ears/hearts to these concerns. We will follow-up and answer each customer until all have been provided with a resolution. We ask that you continue to lend your patience and understanding in the midst of all that has been experienced. Thank you, SNOW

Response from Snow Teeth WhiteningJan 17, 2024

Hello, Thank you for sharing your feedback on your SNOW experience. In order for us to offer a complete resolution we have submitted a request for you to provide more information. This information will be used to locate your account in our system and your order to determine a pathway towards a resolution. Thank you, SNOW