Snow Teeth WhiteningReviews of trysnow.com

Response from Snow Teeth WhiteningFeb 14, 2024

Hello, We acknowledge you are affected by the delays. We understand that the lack of receiving responses in a timely manner makes you feel that your immediate needs and concerns are never going to be met. As of current Our SNOW Customer Support Team are working with diligence to address each and every concern shared by Our Customers. There is a sizable number of reviews, emails, comments and a host of other feedback on what we could have done to handle things better. It is noted. We appreciate your input and have been taking everything expressed to the heart and soul. Certainly, with greater strides for how we are moving forward. Your concerns will have an eventual resolve by the SNOW Customer Support Team. We are committed to Customer Satisfaction! Once an agent can review your account, they will make contact to offer assistance if they have not already since you shared this review. Thank you, SNOW

Response from Snow Teeth WhiteningFeb 14, 2024

Hello, We acknowledge you are affected by the delays. We understand that the lack of receiving responses in a timely manner makes you feel that your immediate needs and concerns are never going to be met. As of current Our SNOW Customer Support Team are working with diligence to address each and every concern shared by Our Customers. There is a sizable number of reviews, emails, comments and a host of other feedback on what we could have done to handle things better. It is noted. We appreciate your input and have been taking everything expressed to the heart and soul. Certainly, with greater strides for how we are moving forward. Your concerns will have an eventual resolve by the SNOW Customer Support Team. We are committed to Customer Satisfaction! Once an agent can review your account, they will make contact to offer assistance if they have not already since you shared this review. Thank you, SNOW

Response from Snow Teeth WhiteningFeb 21, 2024

Hello, We acknowledge you are affected by the delays. We understand that the lack of receiving responses in a timely manner makes you feel that your immediate needs and concerns are never going to be met. As of current Our SNOW Customer Support Team are working with diligence to address each, and every concern shared by Our Customers. There is a sizable number of reviews, emails, comments and a host of other feedback on what we could have done to handle things better. It is noted. We appreciate your input and have been taking everything expressed to the heart and soul. Certainly, with greater strides for how we are moving forward. Your concerns will have an eventual resolve by the SNOW Customer Support Team. We are committed to Customer Satisfaction! Once an agent can review your account, they will make contact to offer assistance if they have not already since you shared this review. A Request for more information has been submitted. Thank you, SNOW

Response from Snow Teeth WhiteningFeb 14, 2024

Hello, An agent has been in communication with you and a resolution has been provided. Please follow-up with the agent if you feel you have not reached a full resolution. Thanks SNOW

Response from Snow Teeth WhiteningJan 26, 2024

Hi, Thank you for the review and for bringing to attention where you felt you were not met with the best of SNOW. We are aware that our customers are affected by the delays and lack of immediate responses to their concerns and requests. We are working within our departments to both get your orders fulfilled and shipped out. As well as responding to your requests to provide updates on the order statuses and if needed, we are processing cancellations as requested. This will not occur overnight, but we are not closing our eyes/ears/hearts to these concerns. We will follow-up and answer each customer until all have been provided with a resolution. We ask that you continue to lend your patience and understanding in the midst of all that has been experienced. Thank you, SNOW

Response from Snow Teeth WhiteningJan 26, 2024

Hi, Thank you for the review and for bringing to attention where you felt you were not met with the best of SNOW. We are aware that our customers are affected by the delays and lack of immediate responses to their concerns and requests. We are working within our departments to both get your orders fulfilled and shipped out. As well as responding to your requests to provide updates on the order statuses and if needed, we are processing cancellations as requested. This will not occur overnight, but we are not closing our eyes/ears/hearts to these concerns. We will follow-up and answer each customer until all have been provided with a resolution. We ask that you continue to lend your patience and understanding in the midst of all that has been experienced. To Note, it sounds like you were shipped the confidence club subscription which included the toothpaste and booster gel (or whitening wand) plus the shipping fees. That is why the charge amount may have initially had you questioning why you were charged for just a tube of toothpaste. There is another item included with that subscription package. A review of your account will ensue to follow-up on the order that you never received. Thank you, SNOW

Response from Snow Teeth WhiteningJan 26, 2024

Hi, Thank you for the review and for bringing to attention where you felt you were not met with the best of SNOW. We are aware that our customers are affected by the delays and lack of immediate responses to their concerns and requests. We are working within our departments to both get your orders fulfilled and shipped out. As well as responding to your requests to provide updates on the order statuses and if needed, we are processing cancellations as requested. This will not occur overnight, but we are not closing our eyes/ears/hearts to these concerns. We will follow-up and answer each customer until all have been provided with a resolution. We ask that you continue to lend your patience and understanding in the midst of all that has been experienced. Your missing item will be sent out at the moment it is available to ship. Thank you, SNOW

Response from Snow Teeth WhiteningJan 26, 2024

Hi, Thank you for the review and for bringing to attention where you felt you were not met with the best of SNOW. We are aware that our customers are affected by the delays and lack of immediate responses to their concerns and requests. We are working within our departments to both get your orders fulfilled and shipped out. As well as responding to your requests to provide updates on the order statuses and if needed, we are processing cancellations as requested. This will not occur overnight, but we are not closing our eyes/ears/hearts to these concerns. We will follow-up and answer each customer until all have been provided with a resolution. We ask that you continue to lend your patience and understanding in the midst of all that has been experienced. As noted in our response to another review you submitted, an agent will make contact via email to fully address your shared concerns, until a resolution is reached. Thank you, SNOW