Snow Teeth WhiteningReviews of trysnow.com

Response from Snow Teeth WhiteningMar 21, 2024

Hello, We apologize that your order was delivered with damages. SNOW is certainly able to offer a quick resolution for such instances. We can acknowledge that we still have delays but are making great progress. While most customers have now been resolved, we understand that we have some that are still awaiting our assistance. We appreciate all the patience you all have extended. Know that we are calling, emailing, chatting, texting daily and you too are on a more immediate list of customers to contact. A request is being submitted for you to share with us your contact details so that a SNOW Customer Support Agent can reach out to you. Be sure not to make this information public as we want to maintain the privacy of every one of our customers. Thank you, SNOW

Response from Snow Teeth WhiteningMar 21, 2024

Hello, We apologize that so far you have not had your concerns properly addressed and that you were not able to experience a quicker resolution. However, we are confident that with some more dialogue we are able to identify where there seems to be confusion or oversight. SNOW appreciates it if you are willing to extend further cooperation. A request is being submitted for you to share with us your contact details so that a SNOW Customer Support Agent can reach out to you. Be sure not to make this information public as we want to maintain the privacy of every one of our customers. Thank you, SNOW

Response from Snow Teeth WhiteningMar 25, 2024

Hello, Thanks for sharing your feedback and for highlighting the concerns with your order and delivery experience. Review of your order does reflect that a return was initiated on March 11th but has yet to be shipped back based on the return label tracking. We certainly are happy to resolve this issue for you in the manner you feel is best. Either by returning or processing the exchange for the items that were not acceptable for you. Be advised that there is a limited number of days to ship these return items back before the return will automatically cancel due to the label remaining unused. If you need more guidance, you can follow-up for more assistance. Thanks, SNOW

Response from Snow Teeth WhiteningMar 25, 2024

Hi, Thank you for sharing your feedback. We value you as a Snow Customer. We have reviewed your order history and the message thread you shared with one of our SNOW Customer Support Agents. We apologize for the inconveniences. This seems to have been resolved as of March 9th. We are glad that the agent was able to offer assistance and refund you for the difference from the missed discount. We hope to have you shop with us again. All Our Best, SNOW

Response from Snow Teeth WhiteningMar 21, 2024

Hello, Thanks for sharing the concerns you have experienced with the status of your wireless kit. We have reviewed your account history and can confirm that a SNOW Customer Support Agent has been in contact with you and has already provided a resolution. If you feel that you need further support reach back out to the agent that last assisted with your previous concerns. Best Regards, SNOW

Response from Snow Teeth WhiteningMar 4, 2024

Hello, We sincerely apologize for the delays and for not resolving the issue as promptly as we would have hoped. Please know that your concerns have not been overlooked, and we value you as a customer. After a comprehensive review of your account, it does appear that you have since been contacted by a SNOW Customer Support Agent and the concerns for the refund have been addressed as dated on February 26th. If you have follow-up questions or concerns, please reach back out to the last message thread shared with the SNOW Agent for further assistance. Thank you for your understanding, SNOW Team

Response from Snow Teeth WhiteningFeb 22, 2024

Hello, Thanks for sharing your update but it has been noted in your account that you have had contact from a SNOW Agent and a resolution has also been provided. Please review your messages t ensure that you have not missed any important details. SNOW

Response from Snow Teeth WhiteningFeb 14, 2024

Hi, We acknowledge that you have concerns that you want addressed immediately and feel that this may have been the best manner to get a quicker reply to your support request. If you have already had communications with an agent, please follow-up with the agent that last assisted you and allow them to fully resolve your concerns. As the account notes do reflect that your replacement order is processed, and you have been further informed on the concerns you have shared. We are still on task to take care of each and every customer. Thank you, SNOW