Snow Teeth WhiteningReviews of trysnow.com

I bought my product more than a month ago and still didn’t receive it. I can’t say anything besides my frustration. Can’t rate the product because I still don’t have it. I bough on April,2nd. It “was shipped” in April,3rd. I paid for the Route Package Protection which is an absurd, because once I buy it, it’s your obligation to make sure I would receive it. I decided to pay for it because at the moment you offered me, my gut feeling told me I shouldn’t trust.. Actually, I shouldn’t have bought anything…

I placed an order for products and waited over a month for them to arrive. that I checked if they weren't even sent

I emailed SUPPORT back in Feb and followed up on my request 4-5 times and still hadn’t gotten a response back. I tried chatting with them but no one is ever on the other end. I tried calling to speak to anyone but they just redirect you to email (which has been the most unsuccessful). I left a voicemail message…. To whom?? I have no idea, but that doesn’t matter because I still haven’t received a call back. This is madness. I had ordered two of the wireless whitening kits and have gone through using 1-1/4 of the gel whitening serums and had noticed its ineffectiveness. I had thrown out the plastic of the 1st kit I was using BUT realized my second unopened kit had a “label correction:” sticker saying the serum exp 11/23. I just purchased these in July.. their website says the shelf life of these serums are 2 years… mine expired in 4 months. This goes the same for the whitening toothpaste I received. Their faq page says 18 months but the toothpaste I received is expiring 5/24 after receiving the order in September. I’m just here with expired/near expiring products. I just wanted replacements.. but at this point, I just want refunds for these orders.

Wonderful products that really do work, but customer service (if you can call it that) is horrible. I’ve received unsealed mouthwash that soaked the boxes & my mail. I’ve received partial orders but charged for the full order 3 times. I’ve received the wrong products & was charged for them. After 4 months, I finally received a response from “customer service” that the 2 items they were complimentary & I wasn’t charged for them (I most definitely was), & that they were closing the ticket. The list goes on and on. I’ve sent weekly requests to Snow for months trying to resolve numerous issues & they won’t respond. The only time they responded was the one stated above. Lastly, I’ve placed 3 orders that show as being shipped but never were actually shipped. Their customer service used to be top notch, but it is nonexistent now. I refuse to order from them anymore & it’s such a shame because their products are excellent.

I emailed customer service one week ago, since the button on my toothbrush became permanently stuck. I’m 9 months pregnant and trying to keep my teeth clean, and the only way to use my LED toothbrush is to press down extremely hard. Sometimes that doesn’t even work. After 5 days I didn’t get any response so I reached out again. Finally someone responded asking for proof of the defective tooth brush and I sent them a video. They then responded right away telling me that I’m still under warranty and that they are processing the replacement order. I had provided all of my information in my original email to customer service, including my shipping address, phone number and full name. Yet, they still asked me for my shipping address. I responded again with my shipping address and it’s been a day and a half and I haven’t gotten a confirmation or any answer back from them. I’m very unsatisfied with SNOW’s customer service. It shouldn’t take this long to get service. Not only that, but there is no way to speak to anyone. I called their customer service phone number and you’re always told that no one is available and to leave a message. I’ve already left a few messages with NO response. This is unacceptable. I’m most likely taking my business elsewhere and wanted to warn everyone that you will not get the help you need.

Dreadful service; still waiting for my order 5 weeks after purchase. Contacted customer service on numerous occasions and sent a link to the courier, which always says its in transit. I have been offered vouchers to spend money on further products. Dont take orders if you cannot deliver within the stated time Really poor service The additional information you requested was submitted. I wasted another afternoon trying to contact you through the BOT, without success. I also sent an email, but it is still no further forward. Shame you cannot lower the star rating!

BUYER BEWARE! This company automatically signs you up for a subscription without any obvious indication that that is the case. They will send you products you did not order, and it is IMPOSSIBLE to reach them. There is no way to actually get into a live chat, and i have emailed this company 3 times with zerio response. I am going from writing this message after recieving my 3rd unasked for order after 3 emails asking for my money to be returned and for my unauthorized subscription to be cancelled, to report this company to the better business bureau to issue a formal complaint. Not only that, but the products I did order, under the assumption that i was ordering ONE TIME, do not do anything that they say the do. My teeth are no whiter, they do not freshen your breath, the mouthwash is the volume of a can of soda, and the water pic is not remotely powerful enough to replace flossing by any stretch. Save your money, this is a world full of toothpaste and other teeth products, and a lot of them work and don't force you to buy their products without permission.

I placed an order Nov 27 and have not received it and it’s mid March! I was charged $370.75 . They sent out an order to me in Feb 2024 that was not even close to what my original order was and they charged me $230. Remind you, this was their fulfillment, I did not request this. Then they sent me out another shipment which was free and also has nothing to do with my original order. 6 serums and 2 whirltening strips. I got plenty of that in the previous order. I have tried endless times, text/emailed multiple people and showed them my bank statements where I was charged and tracking for first order showing not sent and STILL can not get a credit.