trysauna.comReviews of trysauna.com

The delivery took forever, but what is the most irritating... it finally arrived after all that time and the guy just dumped it at the top of the steps in my garden... at no point was there any communication to say it was a curb-side delivery. This is completely unacceptable for such a high value item... I have no idea how to get it into the house and the communications throughout the whole process was dire.. at the moment I have a giant item in my garden that I have no way of getting into the house! absolutely shocking

NÃO COMPRE!!!!!! * As you can see in the response from this horrible website, this Delay doesn't appear when you go to checkout, they say 6 weeks. As far as I understand, from January to the end of April does not give 6 weeks, another very important detail, I do not live in Holland, I live in Switzerland, even if it arrives in Holland, it will not arrive in Switzerland so soon. I want my money back because you haven't and won't meet the deadline that was stated when I made the purchase!!! You'll find out here or on Google views whether they'll give us our money back or not, just wait for the next chapters of this horror novel:/ 14.04 - Today, April 14th, absolutely nothing about refunds, attention 0 after-sales!! I will update everything here. I hope you don't do the same mistake I did when I bought garlic in this place!!

Service from TS Pilates Equipment and their delivery partner was excellent from start to finish! The reformer is great value and really nice to use!

Ok this is an edited second review: - I ordered a reformer pilates machine on the 5.12.2024 and paid $1200. The machine arrived today 5.3.2025 (3 months later) - Delivery updates were a bit of confusion, and I wasnt automatically informed about the delivery progress. This was always me asking about the progress via emails with Eric Peng. - I have been asked by the logistics company FUDU to pay some 33$ dollars VAT to a Hong Kong bank account with an odd invoice where customer ID indicated Ottgasmus. (that made me freak out that I have been scammed) The machine looks great :) now that it arrived but what a journey through the 3 months I would advise TrySauna.com to hire a Customer Experience/ Communications Consultant, much to improve++++ good luck

Update: I have cancelled my order now and got my money back.

I have changed my rating since today I received my order in perfect condition, I have only had a small inconvenience regarding the box, but they are now finding out. For everything else, without taking into account that the wait has been long, finally everything has gone super well, they are a very serious company. thank you so much 😊

Dear, On 3/12 i ordered a reformer with you! I reveived a mail that it would be delivered the 17th or 18th of that Month! I've sent already some mails to you to ask what went wrong since it is not delivered yet. Eric Peng answered that he would check on it but no answer yet after asking another time. Can you please give me Some info?? Thank you! Bénédicte Breemersch

I recently bought a Ladder Barrel from TS Pilates and was impressed by the wide range of accessories they offer. A sales rep recommended this model, and it has been a perfect fit for my needs. The whole experience was seamless and satisfying.