Kaye C.
UNABLE TO CANCEL ORDER
I was only ordering one order but a 2nd has come out of my account and emails advise it is enroute. I did not place a 2nd order and could not afford for the money for the 2nd order to be taken from my account. Please cancel all further orders as there is no way to do so on your website. It has filled me with distrust for the produce now. I have tried multiple methods and have received no response to confirm no further orders will be forwarded.
Response from RosanovaOct 5, 2026
Hi Kaye, We’d be happy to help clarify both your subscription and your experience with Rosanova. However, we’re unable to verify your order or subscription using the information provided in this review. Rosanova does not automatically enroll customers in subscriptions. Before placing an order, customers are presented with two options: One Time Purchase or Subscription with 50% off. An active subscription can also be managed or cancelled directly through the customer portal. Please contact [email protected] with your order number and the email address used for your purchase. Our team can verify exactly what was selected on the original order and assist with the subscription if needed. Team Rosanova