Puppy HarborReviews of trypuppyharbor.com

I bought three sticks for my dogs . In less than 1 day they had splintered and I took pictures took them away from my dogs and send a email with the pictures. They offered me a 30 percent refund !! Seriously my dogs had the sticks for less than a day, this is a con artist company and I will not be buying from them again! Disgusted that I wasted my money and o don’t feel there products are safe for dogs .

Unfortunately, I had a bad experience. I never like to write bad reviews, especially if the company eventually takes care of me, but I would have not pushed like I did had I not read reviews of other people. I feel it's the right thing to do to share my experience. I fell for a sob story advertisement, and I should have trusted my gut. While the story mentioned that it wasn't an ad, the post was listed by Facebook as an ad. I went for it anyway after reading about the person's dog that had passed due to ingesting something from another bone/chew toy. The shipping on these bones took a while, but I was understanding about it. Once they arrived, they were extremely small. I realized at that point that something was up with this company. I searched Puppy Harbor and found bad reviews by 27% of the reviewing audience. They stated that the bones splintered and that it was extremely difficult to get a refund. I was torn on what to believe, but even if I trusted that these bones may LOOK like they're splintering but they're breaking down like they should, I was disappointed in the size for what I paid. I went to the website and noticed that the image did not change when I selected a different size. Not ONE dog on the entire website appeared to be chewing the small bone. They were all a decent size or BIG. It is very misleading. According to their return/refund policy, the chews must be unopened/not used/not damaged. Rather than taking a chance with splintering or even having a bone that cost at least $13 (because of the Buy 2 Get 1 Free deal) gone in 3hrs like other customers claimed, I decided I wanted to send them back for a refund. The customer service response was very quick and reassured me that the bones do not splinter and to just try them. I responded again stating I appreciate the reassurance, but I did not want to take any chances. The next response was not as quick. When I followed up, they told me their return facility was permanently closed, and they could not accept the items back. They again told me to try the bones. I told them I did not try the bones initially because THEIR policy says the bones must be unopened. And while they gave me permission to do so, they also tried to say I couldn't return them due to THEIR facility being closed. I told them this was not my problem, and they needed to abide by THEIR policy. They wrote back offering me a 40% refund and to keep the items. I was not happy, and again explained my feelings. They wrote back again saying their "final offer" was a 60% refund. I told them I would proceed with filing a fraud claim with my bank then because THEIR policy is very clearly written on their website along with a big "sticker" that says "30 Days Money-Back Guarantee." They finally said that they would issue a full refund, and that there was no fraud. I explained that charging me for an item that has a clear refund/return policy and not abiding by it and keeping my money is a form of fraud. In the end, I did get my refund, but I was not happy at all with the entire process. - Since I still could not send the bones back, I did go ahead and give my dog a bone and watched her closely. They do appear to splinter, but I believe the catch is the type of "wood." Apparently, it is not supposed to harm the dog. My dog was fine, but I do not plan to give her the other two as it still did not seem like material I wanted going down her throat or into her stomach. Also, she is a 7mo old Golden Retriever and the small bone was gone in about an hour.

DONT DO IT! Upon receiving my order I did inspect the chew and it seemed pretty good. I gave it to my corgi to chew and would take it away after 10 minutes just to get her used to it. I did that for 3 days and on the 3rd day it got a split on both sides of the chew. It wasn’t super deep but enough that I felt it might not be safe anymore. I was very upset because I had spent 30 dollars on a little stick that they said should hold up for several weeks. 3 days 30 minutes in total time of chewing. I reached out to the company who made me feel like it was my fault because I should have sized up on the chew even though it doesn’t say that when you go to buy the product. I tried to email them and it went back and forth until all the sudden they stopped replying. I gave up and counted it as a loss and have found a better company to buy from. If anyone wants a better place to get them try Mumbies. They are super fast with shipping unlike puppyharbor where you’re waiting 2 weeks.

EDIT: Thanks to Puppy Harbor for reaching out, I will give the coffee chew another try like they offered and hope it works out well! It took almost 3 weeks to get the coffee wood chew. I picked the largest size available for my large German Shepherd and it definitely cracked and splintered. Very large sharp chunks that could slay a vampire. Maybe my dog is too hard of a chewer, but they make it sound like these work regardless. Wasted time and money and would not recommend.

The "30 day refund, no return necessary" guarantee that is mentioned more than once on their site is, in fact, false. I was unhappy with the way that my dog's chew was splintering and cracking dangerously - and yes, I purchased the correct size for the size of my dog - and I reached out to the customer service contact to express this. I was offered a 20% refund and told that they were unable to process any returns or refunds beyond that amount at this time. The product I received did not match the quality that was guaranteed on their website and when I attempted to get my money back, I was unsuccessful. Direct quotes from their website include: "Not happy with your purchase? No worries, we've got you covered! You may return it within 30 days of delivery for a full refund or exchange, no questions asked." "The answers are why we offer a 30-day refund — no return required." Despite these quotes, they do not have follow through.

this coffee chew does splinter into sharp ,pointed splinters ! I have purchased coffee chews in the past and yes they do break down into fibrous small pieces that are completely digestible by your dogs, these are NOT ! I contacted customer service sent pictures of their product and the answer I received was "I should have bought a bigger size" They do NOT honor their guarantee, Buyers Beware for your pups ! I want to add I did contact them repeatedly,and they did talk to mefor a while then chose to ignore me. My bank is handling this matter now!