TrynuvelReviews of trynuvel.com

I changed my mind after buying this product, and contacted the company for a return/refund per their 90 day return policy. After several emails on cancellation details I received a cordial and responsive reply and a refund posted to my credit card almost immediately. Thankyou!

I am giving this company a three star because of the customer service, not the product. I can’t rate the product as we never received it. However, my interaction with customer service regarding canceling the “subscription “ that we weren’t aware of went smoothly. Luckily I saw complaints about people being charged for more product without their knowledge. I contacted customer service and had an email discussion with them. They responded each time within a few minutes, and we were offered many discounts if we kept it, but since we hadn’t yet received it we were firm about canceling the subscription. They did the cancelation that day. A month later, we contacted customer service to cancel the order and get a refund. That took a while longer, and had larger gaps in email, up to ten days between responses. However, as the tracking consistently showed that the product had not been picked up by the shipper, they eventually agreed to a refund. It was in my bank in two days. I was polite throughout the process and I believe that may have helped, they were also very polite with their responses.