MelodyReviews of trymelody.com

Response from MelodyOct 16, 2023

Dear Rocco, We're genuinely sorry to hear about your negative experience with our product. It's concerning to learn about the issues you've encountered, from the flavor not meeting your expectations to the burnt aftertaste and the discomfort you've experienced. This is certainly not the quality or experience we want our customers to have. We take feedback on our product's performance very seriously, and we want to address this promptly. There can be several reasons for the experience you've described, and it's important for us to investigate this further to prevent such issues in the future. To make this right, we'd like to offer you a replacement from our range of flavors, hoping you might find one more suited to your taste, or, if you prefer, we can process a full refund. Your comfort and satisfaction are our top concerns, and we're committed to ensuring our customers have a positive experience with our products. Please contact us at [email protected] at your earliest convenience, so we can assist with your preferred resolution and gather more information on your initial purchase to investigate the issue thoroughly. We appreciate you bringing this to our attention, and we look forward to the opportunity to rectify this situation for you. Sincerely, Ryan Customer Experience Team, Melody

Response from MelodyOct 16, 2023

Dear Sesar, We're truly sorry to hear about your experience with our product, particularly the issue with the coil burning out so quickly. This is certainly not indicative of the quality standards Melody upholds, nor the experience we aim to provide our customers. Immediate issues like the one you've encountered with the coil are taken very seriously, as they impact your overall experience with our product. We are committed to addressing this issue promptly and ensuring you have a more positive experience with our products moving forward. To rectify this situation, we would like to offer you a replacement for the faulty product immediately, or if you prefer, we can process a full refund. Additionally, we'd like to gather more information about your purchase to help us investigate the issue thoroughly and prevent such occurrences in the future. Please contact us at [email protected] with your order details and preference for a replacement or refund. We're dedicated to your satisfaction and hope to resolve this matter swiftly for you. Thank you for bringing this to our attention, and we apologize for any inconvenience this has caused. We appreciate your understanding and look forward to making this right. Best regards, Ryan Customer Experience Team, Melody

Response from MelodyOct 16, 2023

Dear Valerie, Firstly, we apologize for the unpleasant taste you've experienced with our product, and even more so for the unexpected issue with the auto payment. It's disheartening to hear that your experience with Melody has been anything less than satisfactory, and we understand the frustration of receiving an order you did not intentionally authorize. Regarding the taste, we'd appreciate any additional details you can provide on the specific flavor or aspect that was not to your liking. This information is crucial for us as we continually strive to improve our products based on customer feedback. As for the auto payment, we sincerely apologize for any confusion or inconvenience this has caused. We want to reassure you that Melody does not engage in auto payment practices without explicit customer consent. This sounds like an error, and we are committed to resolving it immediately. We will investigate this matter thoroughly to understand what occurred and ensure it doesn't happen again. Please contact us directly at [email protected], so we can assist with the prompt reversal of any unintended charges and discuss how you'd like us to proceed concerning the unwanted shipment. Thank you for bringing this to our attention. We're dedicated to restoring your trust in Melody and rectifying this situation to your full satisfaction. Best regards, Ryan Customer Experience Team, Melody

Response from MelodyOct 16, 2023

Dear Alan, We're genuinely sorry to hear that you haven't received your order yet, especially since it's already past the expected delivery date. We understand how frustrating this delay can be, and we sincerely apologize for any inconvenience this may have caused you. Please rest assured that we're committed to helping resolve this issue as quickly as possible. To do so, we need to review the details of your order and investigate the cause of this unexpected delay with our shipping partners. Could you kindly contact us at [email protected] with your order number and any additional details you may have? Once we have this information, we will prioritize locating your order and providing you with an update on its status and estimated arrival time. In the meantime, we appreciate your patience and understanding. Delays are certainly not a typical occurrence, and we're dedicated to ensuring your order reaches you promptly. Thank you for bringing this to our attention, and we look forward to resolving this matter to your full satisfaction. Best regards, Ryan Customer Experience Team, Melody

Response from MelodyJul 29, 2023

Hello Anna, We are sorry to hear your device is not hitting correctly and you are not happy with the chosen flavor. Please reach out to us with your order number so we can provide you with a free replacement. Thank you, The Melody Team

Response from MelodyJul 27, 2023

Hello Demetrius, I am sorry to hear you never recieved your order! If you don't mind, please share with us your order number so we can ship you a brand new one with no additional cost and a refund on your initial order. Melody is focused on helping everyone quit nicotine and quit vaping. It is our duty that all customers are taken care of and recieve their orders within 3-5 days of placing their order. We apologize for the inconvience and look forward to hearing back from you soon! Thank you, The Melody Team