MelodyReviews of trymelody.com

Response from MelodyOct 16, 2023

Dear Josh, We apologize for the confusion and any inconvenience caused. We understand it's frustrating to have a less-than-satisfactory experience, especially from the first puff. For a disposable vape like the Melody Max Pro, the taste should never be burnt, especially from the outset. Given that this is a disposable system, troubleshooting is more limited than with a pod device, but here's what you can try: Allow it to Rest: Sometimes, the e-liquid needs a moment to settle and saturate the internal wick fully. If the device was recently unpackaged, please let it sit upright for a few minutes before taking a puff. Try Gentle Puffs: Take slow, gentle puffs. Forceful inhalation can sometimes cause the liquid to be drawn into the heating element too quickly, resulting in a burnt taste. If these steps don't improve your experience, it's crucial that we address this issue for you promptly. Please reach out to us directly at [email protected], so we can investigate further. Given the nature of your experience, we're more than willing to arrange a replacement or a refund, depending on your preference. Your satisfaction is our priority, and your feedback is crucial for us to ensure our products meet the high standards we set and that our customers expect. We apologize again for your initial experience and hope to resolve this to your complete satisfaction swiftly. Best regards, Ryan Customer Experience Team, Melody

Response from MelodyOct 16, 2023

Dear Sienna, We're truly sorry to hear about the issues you've encountered with our product, especially regarding the rapid burnt taste and the alteration in flavor after a day. This is not reflective of the quality standards we uphold at Melody, and we understand how this can impact your vaping experience negatively. Given that the integrity of flavor and the longevity of our products are top priorities, we're concerned about your feedback and want to resolve this matter to your satisfaction. It's important for us to investigate why this happened, as it helps us take corrective measures for our products moving forward. To address this promptly, we would like to offer you a replacement, or if preferred, a full refund. We're committed to ensuring that your experiences with our products are positive and consistent, and we understand that making this right is critical to your satisfaction. Please reach out to us directly at [email protected] so we can expedite this process for you and gather any additional details about your purchase that can assist us in our investigation. Thank you for bringing this to our attention, and we apologize for any inconvenience caused. We appreciate your understanding and look forward to making this right. Best regards, Ryan Customer Experience Team, Melody

Response from MelodyOct 16, 2023

Dear Caden, We sincerely apologize for the delay you've experienced with your order and the lack of communication regarding shipping. We understand how frustrating this can be, especially for a first-time purchase, and it's certainly not the impression we want to leave you with. Please know, we are committed to improving your experience and rectifying this situation promptly. To do this, we need to look into your order details and find out what's caused the hold-up. Once we have this information, we'll be able to provide an update on your shipment's status and estimated delivery date. Could you please contact us at [email protected] with your order number or any other relevant details? This will enable us to assist you more effectively. Rest assured, we place customer satisfaction at the forefront of our business, and we're dedicated to ensuring your order reaches you as soon as possible. We appreciate your patience and understanding in this matter, and once again, we apologize for any inconvenience caused. Thank you for bringing this to our attention, and we look forward to resolving this issue to your full satisfaction. Best regards, Ryan Customer Experience Team, Melody

Response from MelodyOct 16, 2023

Dear Paul, We're truly sorry to hear about the issue you've encountered with a burnt taste after just a few puffs. This is certainly not the experience we want our customers to have, and we understand how disappointing this must be, especially when you're expecting to enjoy a fresh and flavorful vape. A burnt taste can sometimes occur if the internal mechanism becomes overheated or if there's an issue with the vape juice distribution within the device. Regardless, it's important that we address this issue promptly for you. We're committed to ensuring your complete satisfaction and would like to offer a suitable resolution. Additionally, we're keen on investigating the issue further to prevent such instances in the future. Could you please reach out to us at [email protected] with your order details and a description of the problem? This information will be extremely helpful for our quality assurance team. Once we receive your details, we'll prioritize resolving this issue to your full satisfaction, whether that's through a replacement, refund, or any other method you prefer. Your feedback is invaluable, and we appreciate you bringing this to our attention. Thank you for choosing Melody, and we look forward to making this right for you. Best regards, Ryan Customer Experience Team, Melody

Response from MelodyOct 16, 2023

Dear Grigoriy, We appreciate you taking the time to share your feedback, and we're genuinely sorry to hear about the consistent burnt taste you've experienced across all the flavors after recharging. Understanding that our product is designed for one-time use and not meant to be recharged, it's concerning to hear about your experience, and we sincerely apologize for any confusion or disappointment this has caused. Our one-time use vapes are designed to deliver a quality experience up until the e-liquid is depleted, after which they are not intended to be recharged or refilled. If the devices are presenting a burnt taste before the e-liquid is used up, this certainly isn't the standard we strive for, and we want to address this issue immediately for you. Could you please reach out to us directly at [email protected] with your order information and more details about your experience? We want to ensure this matter is investigated thoroughly by our quality control team and also discuss how we can make this right for you, possibly through replacements or a different resolution you'd prefer. Your satisfaction is our priority, and your feedback is crucial for us to improve and ensure we're delivering only the best quality products. We look forward to your email and the opportunity to rectify this situation. Best regards, Ryan Customer Experience Team, Melody

Response from MelodyJul 29, 2023

Hello Evan, We are sorry to here you recieved a malfunctioned zero nicotine Melody Max Pro! We would like to replace your initial order with a new product of your choice. Please reach out to us to get this taken care of. Thank you, The Melody Team