Larry B.
I've changed the title from Dishonest to SCAM
I purchased the $45 package in July but have yet to use it. I noticed the package changed when I tried to use my credits this week. In July, $45 gave you 100 credits, including two human edits. Now, $45 gives you 900 credits, which must be used toward getting human edits. When I contacted customer support to ask them to update my credit balance so that I could still utilize the two human edits —Olamide was the agent's name— responded with a nonsensical explanation. It's simple: my 100 credits have been devalued since they changed the package structure; since I never used the credits, they should update my balance, enabling me to get two human edits, which is what I paid for in July. I sent a follow-up email and received no response. Now I see why this company has a 2.9 rating on Trustpilot. I would recommend using something other than their dishonest service. Reply: My receipt # is #1671-4870 Your package has undoubtedly changed. If you're new at the company, then you need to check the number of credits that a customer received for $45 in July of 2023 —it was, in fact, 100, and it included two human edits; now it's 900, and you're required to use the 900 toward the human edits. This means that my unused credits have been devalued. I did reply to your email, and you never responded. The dishonesty is simply breathtaking. Olamide's reply confirms what I was thinking: this company is a scam. I'm attaching a screenshot of my unused credits purchased in July. 100 credits for $45
Response from Try it on AINov 7, 2023
Hi Larry, You have received all your images, including the human edits. The new platform credits that we have added to all accounts have nothing to do with your Premium Package purchased and your 2 human edits used. Best, Olamide