TrygloeReviews of trygloe.com

Response from TrygloeSep 8, 2025

Hi Stefan, We’re sorry to hear that you’re unhappy with your experience. For clarity, our subscription model - including the 2-month minimum commitment for new subscribers & is clearly displayed on our product page, cart, and checkout, as well as confirmed by email right after purchase. Customers also receive reminder emails before every upcoming order to ensure full transparency. Please rest assured that our policies comply with consumer protection requirements, and we would never operate outside of the law. That said, we’d be glad to go over your account in detail and assist you directly. Please contact our customer care team at [email protected] so we can help resolve this. – The Gloe Cosmetics Team ✨

Response from TrygloeAug 24, 2025

Hey Hein, That's not good! Could you please contact our support team via email so that we can assist with your order? Thanks!

Response from TrygloeAug 24, 2025

Hello DW, We’re sorry to hear about your frustration. To clarify, every customer who subscribes receives a subscription confirmation email right after purchase, as well as upcoming order reminder emails before any future charge — so you’re always informed of your subscription status. In addition, the subscription terms (including the 2-month minimum for new subscribers) are clearly displayed on our product page, cart, and checkout. We include these multiple touchpoints to ensure our customers have full visibility before and after purchase. That said, we never want you to feel unsupported. Please contact our customer care team at [email protected], and we’ll be happy to walk you through your account and next steps. – The Gloe Cosmetics Team ✨

Response from TrygloeSep 8, 2025

Hi Chris, We’re sorry to hear that your experience with our customer service did not meet expectations. To clarify, our subscription model, including the 2-month minimum for new subscribers is displayed clearly on our product page, in the cart, at checkout, and in the confirmation and reminder emails that follow each purchase. We aim to provide full transparency so there are no surprises. We do take customer inquiries seriously, and we regret if you felt your messages weren’t addressed. Please reach out to our support team again at [email protected] so we can look into your account directly and resolve this for you. – The Gloe Cosmetics Team ✨