Mecaela
Cora is trying
Update: The owner of the company called me after seeing this review and asked what they could do to make things right (I was sincerely impressed with this level of follow up). He offered to reship the medication overnight and address the issues with the app that I brought up. They did end up reshipping the medication but when it arrived it was the incorrect one. They reshipped again and it arrived within 24 hours and it was correct on the second attempt. I worked with the online service rep on the issues with the app and sent him several screen shots of the issues which they said they would escalate. Still very disappointed with the quality of the “doctors” that are offering guidance on formulation and dosage so I’ve given up on that front. I am on month 1 of 3 of the new medication and I’ll see how it goes. Still not using the app because it’s more trouble than it’s worth. If you want access to meds at a good price and don’t need any clinical guidance or tracking, Cora is a good bet. Definitely hard to find more competitive pricing out there if you do the 6-month or more option. Original review: My medication was lost in transit and when it finally arrived, it was hot to the touch. Their customer service rep Paul kept assuring me it was safe and that this NEVER happens, although now looking at other reviews, it seems this is not a one time occurrence for this company. The website/app that you’re supposed to use to track your medication‘s is glitchy and no one ever checks in to see how things are going or ask why I haven’t logged any of my injections in the system. I was on a different subscription service before and I will probably switch back because the effectiveness/potency of these meds is noticeably different (probably from the heat) and after over a month with Cora, I have noticed the same dosage doesn’t seem to be making any impact. Do not recommend.
Response from CoraAug 11, 2026
Mecaela, When your package was delayed in transit and arrived warm, we replaced the entire shipment at our own expense - even though the pharmacy confirmed the medication was sound. You then told us the replacement arrived in good condition. We absorbed that cost because it was the right thing to do, and any patient in that situation gets the same from us. On heat: our pharmacy's formulation is independently tested at 113F for five continuous days and returns at full labeled potency, certified by Miraxis Labs. It is also why every order ships overnight and why we do not ship on Fridays or over the weekend, so nothing sits in a truck for days. We provide that documentation, along with a certificate of analysis for the active ingredient, to any patient who asks for it. On effectiveness: we won't discuss anyone's clinical results publicly. Response to treatment varies considerably from person to person, and that is a conversation for your provider, who is available to you in the portal at any time. If you'd like to resolve anything directly, we're at (631) 488-0789 or [email protected]. Cora Health