Daniel M.
Scam alert: Order #6767 never delivered and zero customer support
I placed an order (#6767) on December 1st for Liposomal NAD+. It has been 40 days and I still haven't received anything. The tracking number (1ST04538675999) has been stuck since December 20th in 'Customs inspection' and now shows an 'Unknown' status. Even though I paid for Shipping Protection, the seller (Robertson EC LLC) is ignoring all my emails. I opened a support ticket (#1267) weeks ago and have received zero human response. They are happy to take your money but will disappear if there is a problem with the delivery. I have already initiated a bank chargeback for fraud. Avoid this store at all costs!
Response from BoostivaMar 20, 2026
Hi Daniel, We’re very sorry to hear about your experience — this is not the standard we aim to provide. We’ve reviewed your order details, and it appears your shipment was delayed during customs processing, which unfortunately can happen in rare cases. That said, you should never be left without support, and we sincerely apologize for the lack of communication you experienced. We’re actively looking into this and will make sure your case is fully resolved. Please contact us directly at [email protected] or reply here so we can prioritize this immediately. We appreciate you bringing this to our attention and will ensure this is handled properly. — Boostiva Support