autobrushReviews of tryautobrush.com

Horrible customer service. Could the product really last? Got confirmation email and many marketing emails but never got an email that there was a fulfillment delay. A Month later I tried contacting them which took several days to get through. They finally told me my tracking number. Never got an email saying it was shipped. I check my spam folder every day. They blamed it on Black Friday but I ordered it weeks before Back Friday. Their website never said there was a delay in shipping and still says 2 business days. How many other people are still waiting?

Never received a confirmation after ordering the product. I emailed them and finally received a confirmation after a 9 days, then was told the brush was back ordered and it would be 1-2 weeks before they were restocked. Canceled the order.

Offer a 30% sign up bonus but don't honour it... Classic coupon scam, will report to ACCC.

I have been waiting for my order for over a month. When I request customer support I get an automated non-specific/generic email of how to cancel subscription (which by the way was unaware of because on instagram when you purchase they don’t tell you its a subscription based platform or provide login details) DO NOT BUY. They need to be more transparent and responsive in a personal capacity.

HORRIBLE CUSTOMER SERVICE! Don’t buy from this company. I ordered an autobrush for my 8 yr old son on Sept 19th. Since many designs were “Out of Stock”, I was careful to choose one that was in stock. I reached out to them on Oct 8th to ask why it hadn’t shipped. I was told the item was not in stock, they didn’t know when it would ship, and they offered me $5 flossers for free. I declined the flossers and asked them to send a substitute product or cancel my order. It took many emails and a week for them to agree to cancel my order on Oct 15th. No refund came. I emailed again Nov 21st and was asked for “details” so they “track down” where my refund is. I am filing a fraud report with my credit card company at this point. It’s Nov 23rd and I have NOT been refunded the $80 I spent.

non csa approved charging block arced out and almost caused a fire. reply from autobrush was here's a refund and nothing recalled!!!!! So if you want a refund for your death trap, just messge them it's arcing.

Love the product, hate the customer service. I had issues with being unable to cancel my subscription and got no response via email, telephone, or secure chat. I definitely wouldn’t order again.

So, I actually really like this product, and so do my children. It brushes perfectly and their teeth are super clean. There is a major design flaw, and they overheat. Our adult brush started smoking?? And sizzling?? I tried to contact customer service via chat but haven’t gotten a response yet. All three of our brushes are overheating, no matter which outlet in our house we use. This product is a severe fire hazard? I can’t be the only one this is happening to??