autobrushWorld's Only ADA-Accepted U-Shape Toothbrush. Get up to 5.1X better clean in 30 seconds— up to 82% more plaque removal, up to 45% less gingivitis. Trusted by families, backed by experts.
autobrush (tryautobrush.com) has 318 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Umberto F.
scam site, i bought their toothbrush and i didnt recieve it
Response from autobrushJan 5, 2026
We’re really sorry this has been your experience, that’s not okay, and we understand how frustrating it is when an order doesn’t arrive. This definitely isn’t a scam, and we want to help make this right. Please reach out to our support team with your order details so we can look into this and resolve it for you as quickly as possible.
Sofianna K.
They keep spamming me by text. I have tried to get them to stop by replying STOP to the texts and also via the website. Really annoying. Edit. I have seen the reply below. I did reply STOP initially and they seemed to use a different texting number to spam me again. They seem to have stopped now but why wasn't my number completely removed the first time? I have never even bought from this company, I added products to my basket then had second thoughts based on some of the product reviews I saw. Hopefully they will leave me in peace now.
Response from autobrushJan 5, 2026
Sorry about this. We know how annoying unwanted texts can be. If you’ve already replied STOP, this shouldn’t be happening, and we’d like to fix it right away. Please reach out to our support team with your number and we’ll make sure you’re fully removed.
Maria V.
They had an affiliate program on Goaffpro. Years ago I earned a commission for a sale but it has not been payed yet. This month I found out they had closed their affiliate program without sending any email. I asked about my commission on 1st December and yet 16 December not a solution to the case but repeating one answer or thing from a different person. They do not respect their affiliates obviously and obviously avoid to pay a simple commission of $16. New customer message on December 1, 2025 at 10:52 am Вх. поща autobrush пн, 1.12, 7:53 Hi Maria, I’m sorry for the confusion and understand how important this commission is to you. I don’t have the ability to process affiliate payouts directly, but I’m going to pass your request along to our team so they can look into your Goaffpro commission and get back to you as soon as possible. If you have any screenshots or details to share, please have them ready, and the team will reach out if they need anything else. 😊 Thanks for your patience and for supporting Autobrush! Alex autobrush чт, 4.12, 10:55 (преди 12 дни) Hey MimaVel! Just checking in about your recent chat with . We hope we brightened your day and helped solve your issue quickly and clearly—just like our brushes do! How'd we do? Let us know by tapping a star rating below: Click here to respond to the survey! Your feedback means the world to us—it helps us keep improving and ensures every interaction leaves you smiling. 😊 Cheers, The autobrush Team autobrush 5.12.2025 г., 12:54 (преди 11 дни) Hi MimaVel, Thanks so much for your response! We look forward to receiving the screenshots. Regarding the affiliate program question, could you please send us the details on what you're specifically looking for? This will help us provide you with the most accurate information on its availability and any potential plans for other platforms. Looking forward to your reply! Best regards, Gel C| Customer Experience Representative at autobrush Hi MimaVel, Thanks for getting back to us and sharing the screenshots—it really helps! To better understand the situation regarding your referral sale and affiliate history, could you let me know when you signed up? This information will help us look into your account details more accurately. Looking forward to hearing from you. Best regards, Gel C| Customer Experience Representative at autobrush autobrush 12.12.2025 г., 0:48 (преди 4 дни) Hi MimaVel, Thanks for reaching out. I've reviewed the details, and I'll make sure to pass everything over to our team so they can review your message thoroughly. I appreciate your patience during this process and will keep you updated. If there's anything else you'd like to add, please don't hesitate to let me know. Best, Gel C| Customer Experience Representative at autobrush MimaVel 12.12.2025 г., 1:22 (преди 4 дни) до autobrush When are you going to pass it? Regards Hi Mima, Thanks for reaching out! Our process typically takes 24-48 hours. I appreciate your patience and am here if you have any other questions. Best regards, Gel C| Customer Experience Representative at autobrush autobrush 7.12.2025 г., 13:36 (преди 9 дни) Hi MimaVel, My apologies if I missed your initial message. Please allow me to check your commission with our marketing team. I'll get back to you shortly once I have more details. Best, Grace | Customer Service Representative at Autobrush Grace | Customer Service Representative at autobrush autobrush 12.12.2025 г., 12:23 (преди 4 дни) Hi MimaVel, Thank you for your message, and I completely understand your frustration. I want to clarify that our marketing team is handling all affiliate commissions, and we’ve already followed up with them regarding your case. As soon as we receive an update from the team, we’ll let you know right away. We truly appreciate your patience while this is being resolved. Thank you again for bringing this to our attention. Jaypee | Customer Experience Representative at autobrush
Response from autobrushJan 9, 2026
Thank you for sharing your feedback. We want to clarify that the affiliate program referenced in your review was discontinued some time ago. That said, we did not dismiss your inquiry. Our team has been actively reviewing the information you shared and has reached out directly to request a few additional details needed to verify the referral and order history. Once we receive that information, we’ll be able to complete our review and follow up accordingly. We appreciate your patience while this is looked into.
Kenneth Y.
I liked the product itself; but several weeks after my purchase, I received an email thanking me for my “recent purchase”. It wasn’t for the initial order that I placed. Within this “thank you” email was a link to “manage your subscription”. I never signed up for a subscription, but I assumed that it must auto enroll people. So, I clicked the link to “manage” (cancel) the subscription that I never signed up for. The link began asking for my details to log in. I provided the info, and immediately got a message thanking me for my new subscription, and giving shipping status for my first subscription package. They basically sent me clickbait, and the link was apparently to start a new subscription, not to manage an old one. I immediately emailed them to cxl both the order and subscription. I received a response in a minute to confirm cancellation, then a personalized one saying that they were sorry and understand how upsetting the situation must be (which I assume means that they received a lot of complaints in response to this new marketing scam. The cancelled my subscription and I’d never give them another dime after this.
Darcy S.
I ordered three brushes and accessories , after a month and half with no product and no update on the order status other than an email prompting me to complete my order? I cancelled the pending authorship and disputed the transaction with my credit card company. After I disputed, the company fought the dispute and then sent out the order. About a week later I received a box full of crushed toothbrush boxes and short one brush head. Be warned, once this company has your contact information they will start reaching out constantly, I had to block and report several different #'s on my cell after replying "stop"and "unsubscribe" to multiple texts they sent did nothing to stop them from texting over and over. Furthermore this is one of those shady company's that will enroll you in auto shipping for replacement heads and toothpaste etc. What an absolute nightmare! As for the product, it doesn't work well at all. The brush does not adequately clean my back teeth in particular, after using as directed for multiple cycles in a row on multiple occasions, each time I could still feel build up on my back teeth. Not only do I feel this product doesn't work well, I fear this product will mislead parents into thinking their kids teeth are getting adequately clean when they are not and ultimately result in significant dental issues later on. I very strongly advise skipping this product and not getting involved with this company....ineffective product and shady business practices.
Response from autobrushMar 31, 2025
Hi Darcy, I understand your frustration with the extended delivery timeframe, which fell short of our standard service level. I'd like to clarify that our support team is accessible through multiple channels and could have processed a cancellation and refund immediately upon request, especially since your order had not shipped at the time. However, our records don't show any communication from your registered email address or order number through our standard support channels, meaning we didn't get a chance to provide this service to you. While we respect your right to pursue a chargeback through your bank, we will contest this approach as it bypasses our established customer service processes. Our solution of splitting your shipment was implemented specifically to get your products to you as quickly as possible under the circumstances. Regarding your experience with the product's cleaning efficacy, this could be related to sizing or technique factors that we can easily address together. We've compiled detailed guidance here: https://autobrush.zendesk.com/hc/en-us/articles/34455607210131-Getting-the-Best-Clean-with-Your-autobrush-Sonic-Pro About the subscription service: This is clearly presented as "Subscribe & Save" versus "One-Time Purchase" throughout our checkout process. You can review these options here: https://autobrush.zendesk.com/hc/en-us/articles/38739143531027-How-Did-I-Become-a-Subscriber If after exploring these solutions you still feel the autobrush isn't right for you, our 30-Day Money-Back Guarantee remains available for 30 days from the delivery date: https://tryautobrush.com/pages/money-back-guarantee We recognize that autobrush may not be the perfect fit for everyone, and we don't want to penalize customers for trying our innovative technology. Please contact us directly at [email protected] so we can resolve this matter promptly and to your satisfaction. Best regards, Tina
Laura G.
I ordered this over a month and a half ago. Emails about my order status were never responded to. It has apparently been being shipped for the last two weeks (I don’t know why it wasn’t for the month before that?) so I don’t know if they’re shipping via horse and buggy, but they still are unable to provide a ETA for the product. When I spend hundreds of dollars on products I expect some sort of communication when I enquire about the status of my order.
Response from autobrushMar 24, 2025
We're very sorry for this experience! One of our replenishment shipments of toothpaste was held up, causing several orders to be delayed. The autobrush team was also under the impression this would be resolved quickly and would have been more proactive in communicating the delay should we have known its impact earlier. Your shipment has been on the way since the 11th of March, and should be with you in Canada tomorrow!
Jen T.
I ordered Autobrush’s for my family of four for Christmas. The white adult brush was on back order at the time and all of the others were essentially ready to ship. I ordered the white one anyway because I wasn’t in a rush to get mine. 2 weeks go by and I hadn’t received any updates on the the other 3 toothbrushes so I reached out to customer service. It turns out that they were holding the order until the white brush was available but they didn’t have a timeline when it would all be shipped. I ended up taking them up on their offer to swap it with the black brush. I opted not to subscribe to their toothpaste because I first wanted to see which flavors my picky kids liked. A month and a half goes by and we started to run low so I ordered 4 bottles of tooth paste which cost over $40. 2 weeks go by again without notice and it turns out that their Mint flavor is on back order (it didn’t disclose this when I ordered) and they can’t tell me when it will be back in stock but that I can swap it for watermelon or bubblegum. My husband and I did not want to use those flavors to brush our teeth. At this point my kids, husband and I have run out of toothpaste so I picked some up at the store. Big mistake- the brush heads are so hard to clean! The regular toothpaste gets stuck in the corners of the brush and around the bristles that it is almost impossible to get out and it turns a funky color. Now, we all need new heads that will cost us an additional $100+. This has been a frustrating experience especially since my husband has mistaken my brush for his multiple times (the reason why I wanted the white brush). Not to mention I keep getting spammed with marketing emails telling me it’s time to order new toothpaste. This purchase has been one expensive joke!
Response from autobrushMar 18, 2025
Hi Jen, I cannot apologize enough for the frustrations you've experienced with our brand thus far. There are no excuses for our poor communication regarding this latest order of toothpaste. Our warehouse replenishment order was delayed multiple times over, and we were made to believe it would resolve at any moment. If we knew then how significant the delay would be, we would of certainly have been more proactive to avoid putting you and others in this situation. I have refunded you the $40 for your order, and added some extra Strawberry and Mint toothpaste. The Watermelon will ship separately. If there's anything else we can do to make this right, don't hesitate to reach out. You have a subscription which will place a new order on April 2. Please reach out if you want to edit or cancel it, alternatively, follow our guide here: https://autobrush.zendesk.com/hc/en-us/articles/27890881011091-How-do-I-Edit-or-Cancel-My-Subscription For using normal toothpaste, rinsing the brush with warm water after applying the toothpaste will "foam" it up during brushing so that cleaning the brush head doesn't require more than a rinse afterward. Thank you for sharing your feedback with us. We hear you, and we will do better. Best, Tina
Dave
Ineffective product. My spouse and I tried it, and both agreed it did a considerably worse job cleaning teeth than a regular toothbrush. I tossed the thing out, but I still almost daily spam texts from Autobrush and cannot figure out how to get them to stop. I even report them as junk on my phone and they still keep reappearing and coming in.
Response from autobrushFeb 18, 2025
Hi! We requested some information regarding your experience but didn't hear back, thus we can't comment on the specifics of the case (nor can we help with unsubscribing you from our SMS outreach.) Regarding the effectiveness of the clean, this is most often the result of not using the proper technique while brushing. By getting an autobrush, you are effectively committing to learning how to brush your teeth all over again, and we're always here to help support new users with advice and recommendations. And, if it's not a good match, our 30-day Money-Back Guarantee would have allowed you and your spouse to get a full refund!
