Eleanor R.
Terrible
Completed the test and paid for the subscription but then couldn't access the results or use the platform. Presumably the site is down (which sounds like a repeat issue from the other reviews), but it has been hours. Feels a bit rich to be given a 15min timer pressuring you to pay in order to access your results, for them to then ghost you. It says no refunds but surely that against consumer protection lawyers if you don't receive the service paid for.... Update: customer service have gone quiet on me despite their offer to refund me. AVOID THIS COMPANY. Sites like Jack and Jill offer this for free minus the bogus personality testing.
Response from Apt AIApr 23, 2026
Hi, we're really sorry for the trouble — our site is operational and you should have full access to your results. This sounds like a technical issue on your account specifically. Please reach out to [email protected] and we'll get you access or process a refund right away.




