ATHENA™Reviews of try-athena.co

Response from ATHENA™Jun 2, 2026

Thank you for sharing your feedback. We’re very sorry to hear about the frustration and disappointment caused by the delay with your order. We understand how upsetting it can be to wait for a package while receiving updates that do not meet your expectations. Please know that Athena is a US-based company, and we take our customers’ concerns seriously. We are committed to providing transparent communication and reliable service. While some components of our supply chain may involve international logistics, we understand that unexpected shipping delays can be frustrating, and we sincerely apologize for any inconvenience this has caused. We want to assure you that we are not a scam, and our team works hard to ensure all orders are delivered as quickly as possible. We would appreciate the opportunity to review your order and provide a resolution. Please contact us directly at [email protected] with your order details so a senior member of our team can investigate the issue and assist you further. Thank you for bringing this to our attention. Your feedback helps us improve, and we hope to have the chance to restore your confidence in Athena.

Response from ATHENA™Jun 2, 2026

Thank you for your feedback. We're really sorry to hear that your order hasn't arrived yet. We completely understand your frustration, especially after waiting three weeks and continuing to receive updates saying it's still "on the way." This isn't the experience we want for our customers, and we apologize for the delay. While shipping issues can occasionally occur once a package is with the carrier, we understand that doesn't make the wait any less frustrating. We'd love the chance to look into this for you and see what's causing the delay. Please reach out to us at [email protected] with your order details, and our team will be happy to help. We appreciate your patience and hope you'll still have the opportunity to try the product once it arrives. Thank you for bringing this to our attention.

Response from ATHENA™May 18, 2026

Thank you for sharing your feedback, and we’re sorry to hear that your experience during checkout left you feeling frustrated. We understand how repeated offers after placing an order can come across as overwhelming, and we truly appreciate you bringing this to our attention. Our intention is never to pressure customers, but rather to provide optional product recommendations that some customers find helpful. We understand that the experience should feel smooth and respectful, and we’ll be sharing your comments with our team as we continue improving the ordering process. We also apologize that your shampoo has not yet arrived. We hope once you receive and begin using the product, you’ll have a much more positive experience with the quality itself. Our formulas are developed with carefully selected ingredients to support scalp health and hair vitality, and many customers begin noticing benefits with consistent use over time. If you have any questions about your shipment or need assistance with your order, please don’t hesitate to contact us at [email protected]. We’re here to help.