TRX TrainingReviews of trxtraining.com

SCAM. They are not answering emails and not fulfilling orders.

Waited two weeks for them to finally ship my order (16 days delivery in total). During that time I received nothing from the UK customer services despite emailing them several times (there is no phone number to call). I was able to contact them through their Instagram account but they weren't able to help me, just blamed the delay on Brexit. Their bad reviews on here and on their Facebook page go right back to early last year so nothing to do with Brexit at all.

It was good while it lasted. Apparently my 60kg are too much for the “ Locking, 1,300-lbs.-tested carabiner”......! It got stuck and has never opened again so I can’t actually use it anymore. Apparently they now give you allen keys to fix it... but I am not allowed one because I bought my TRX a few years ago (it’s brand new!) SO I got told to go buy one, they don’t tell you how, there isn’t a video anywhere or instructions because that would admit there is a problem with their lovely TRX. but truth is guys, if the carabiner can handle 1300lbs, you shouldn’t need an allen key to fix it!

TRX is the worst kind of company there is. I will never buy from them again. I made an impulse buy upon promotion. But later I realized they TRX can only be install on the weight bearing wall (which they should have clearly stated on their product page). Thus I can't find a suitable spot in my house. They offered 30 day return but never respond to the request of return. In fact, they do not automatically accept any returns unless they approve it and send you a RMA. But their customer service never answers anything. After I opened a case with Paypal, they finally sent me a return label. 10 days after the returned product (which was not opened once) was delivered, still no movement no the refund. I sent a message via Paypal and no response after another 1 week. And the Paypal dispute is running out of time. So I had to escalate the case with Paypal. Four days later, Paypal is still waiting for a response. If they never responded again, I have to wait another 2.5 weeks before the case can be closed in my favor. What can be worse than this.

Awesome training! Took the april 20th online virtual certification training and it was awesome. Learned many cool new cues and methods of training(naps mr) lol love this company. Love my TRX home. Well worth the price as I will own my homesystem for the rest of my life, I have brought it with me to parks, playgrounds, outta state and worked out with it. I feel bad for the folks struggling with customer service. Hang in there and good luck.

TRX has completely given up on customer service, it is really pathetic. It doesn't make any sense either as half the country is sitting home without a job, so even if they are busy, they should be able to hire people to answer a phone. They now hide their phone number on the site. When you find it and call, the recording tells you to hang up. Online chat says its "no longer operable". If you send an email, you will never get a response. Sadly a lot of companies are taking advantage of folks during COVID to "save on customer service cost" by delivering poor service while hiding behind the COVID excuse. This appears to describe TRX. At this point, they do not provide ANY customer service. They will answer NO questions. They will not answer the phone nor emails. You may NOT contact them. You will get your product when they feel like sending it.

My sons bought me a TRX for my birthday from TRX UK. They have tried to contact TRX UK to arrange for the return of the product and they have not replied to any of their emails so far. 8 emails sent! I have also emailed and they have not replied. I understand Covid has affected us all, however they were able to accept the order. No phone number to call. Worst service I’ve ever seen.

After trying since April to get in touch with these people, I have to say that if you’re thinking of buying a TRX get it from anyone other than the Australian store! I ordered a wall hinge in March, received the receipt but never saw the product. I can’t contact them because when I try to log into the account I setup on the Australian website it keeps bringing me back to login screen. Also emailing their customer service email just bounces back as undeliverable. To think I paid $60 for nothing. Should have gone to bunnings and bough something similar. Thanks for nothing TRX Australia!