TRX TrainingReviews of trxtraining.com

Despite the product receiving great reviews this company does not care about its customers, nor how it is perceived. Order placed, not shipped, no updates, no means to speak to a human and find out the reason for the delay. Consistent bad feedback, no improvement or evidence of intent. Whoever runs this company doesn't care what customers think.

If I could give this company a zero I would. It has to be about the worst customer service I have ever experienced. These people are liars and are completely incompetent. I ordered 3 items in November for a Christmas gift for my son. On Dec 1, the charge showed up on my visa . About 10 days after ordering I still had not received a shipping confirmation so I started following up with their company. They said they were experiencing sone shipping delays with UpS but my order would be shipped out soon. I finally received an email indicating that my product had been ‘shipped’. This was a lie - a label had been created but the product was not shipped. I contacted them again and they said they were waiting for UPS to pick it up. I then contacted UPS to see when they would be picking up the order and they advised that they don’t pick up and they were waiting for the product to be dropped at their facility. The automated customer service is brutal because if your question is not a ‘standard’ question from the menu, you have to wait 48 hours to hear back from them. I made several more attempts to get a straight answer from them on when my order would ship. By December 10, my order still hadn’t shipped and I was getting worried I would not receive it on time for Christmas. I also read a bunch of reviews that other people had waiting waiting for orders - never shipped - but the company took their money. So I asked to cancel my order and get a refund . Good thing I kept copies of all my emails to them. So today - Dec 23- my order arrived - after cancelling it!!! This company has no clue .

I bought a TRX 24kg Kettlebell and just received it. The item was well packaged and looks good. The shipping took a little longer than expected but I wasn't in a rush. Their online customer service was great. When i first inquired about shipping. I received an auto reply that there would be a response within 2 days. I was contacted the next day. Also there were follow up messages later that week. I did let them know that there are some tough reviews on this website. They acknowledged there have been some problems in the past. They said that they have been working on transforming the customer experience over the last few months. Based on my experience and first transaction with them. I would purchase from TRX again!

My TRX Move system arrived within 24 hours in perfect condition exactly as expected. It included a booklet of instructions in various languages - the English version was on the poster. The TRX looks very good quality and is very well packaged. I’d been interested in the weight (as I will travel with it) and it weighs 0.6kg in the mesh bag which is lighter than I’d hoped! It is approximately the size of a standard wash bag so looks easy to pack. Overall I am delighted!

I never received the product. If I didn’t contact TRX Customer Support, they would have kept my money without delivering the good. Poor customer service, lack of communication. Be careful.

One of the worst customer service experiences ever. Not heated, just inept. Loved my TRX system, but after making a simple mistake renewing my course membership, the idiot agent who responded to my inquiry completely soured me on the company and products.

I find no fault with the suspension equipment. The problem is with after the sale is made. You must pay an additional $19.95 a month to access video instructions on the correct and safe way to use the equipment. They offer one 'free' video for each body part focus. Wish they had mentioned I would be shelling out an additional $240 a year for instructions when I made the purchase- I just called to have returned with 30 day guarantee- Gouging your customers with additional charges to learn the safe and correct way to use their product does not seem fair.

Placed an order at the beginning of January and up to now I haven't received anything. Tried contacting customer services but no response. I even messaged on their social media accounts which they're only reading my messages and not responding. Can someone please help TRX from scamming people! This is outrageous and disgusting 😤