Jeffrey D.
Not Trustworthy!
Prior to shipping my truck from Florida to Indiana the pick up time was changed. The Transporter also tried to get more money from my family ehen they picked up my truck, we didn't give him that money. They tried to raise the quoted price by $300.00. They stated they were able to work out a deal with the Transporter and was able to come to an agreement of a $100.00 increase. I did accept the price change. Then after I had completed the delivery (which mytruck was delivered at 12:20 AM, in the middle of the night) I recieved a bill from Riverlink for a toll for the transport vehicle and all vehicles because it picked up the plate on my truck instead of the Transport Trailer Plate. They would not reimburse me for this fee, which was in the contract to be paid by the Transporter. I ended up paying for all four vehicles crossing the toll bridge. They don't stand behind what they tell you to get your business so just keep this in mind when you think about using this Company. I should have went to Florida and driven the truck back myself.!
Response from Trustline CarriersJan 24, 2026
Thank you for sharing your experience. Pickup dates are estimated and can change due to carrier scheduling and route availability, which is outlined in our agreement. Any price adjustment is discussed and must be approved by the customer before moving forward, as was done in this case. Delivery times depend on the carrier’s route and traffic conditions and may occur outside standard hours. Regarding the toll charge, tolls are the carrier’s responsibility; however, errors by toll authorities related to plate recognition are outside our direct control. While we understand how frustrating this can be, these matters typically must be resolved with the toll agency involved. We strive to communicate transparently and work toward fair solutions, and we appreciate the feedback as it helps us improve our processes.