Trustline CarriersReviews of trustlinecarriers.com

Tried to bait and switch me then hold my deposit hostage when asked for a refund. I was quoted at $80, then when it was time for a driver to pick up my vehicle a sales person told me that they would have to do it for $1700 and it would be impossible to find someone for $800. He also mentioned on the phone how he would be able to refund me if I asked for it but then when I asked for my deposit to be refunded he switched up and told me that it was non-refundable and held my money. Very misleading.

Horrible company. I had a contract for 3 weeks with Trustline and on the pickup date they no showed....then come to find they never had a truck to pickup my vehicle....then they tried to charge me triple....I agreed....still they couldn't get my vehicle picked up or delivered. These people are liars in every way. I am completely screwed because they lied to me and wasted all of my time. I constantly had checked and they kept saying they had everything arranged. ... liars that will leave you stranded.

If I could give 0 stars I absolutely would. Be absolutely careful when thinking about booking with this company and be sure to read any and all fine print. When I was first contacted by this company, I explained my need to transport 2 vehicles from MD to CA, due to my military move across country, from a certain time to arrive by a certain time. The guy I spoke with made it seem as though this company had it's own drivers and vehicles. He assumed me that my requested pickup date was enough time for it to arrive at the time I needed them there. He said we have insured drivers and vehicles, you're allowed up to 200lbs per vehicle of added weight, there is vehicle tracking, etc etc. Based off that conversation and via email, I decided to book with them on March 20th, 2026. I signed the contract and paid the $600 deposit. Fast forward to a little over a week before the scheduled pick up, mid April, I reach out with the exact drop off address and to ask for any updates. I'm then told that this company, trustline carriers, they are just the "broker" and are still working on finding a driver. So now I'm confused and ask what does that mean and ask if we're still good for pick up on the requested date. That person said yes we are good and set for that. Now we're 24 hours away from the requested pick up date. I yet again have to reach out and ask why haven't I heard anything. This same guy says they haven't found someone to pick up the contract but now he sends another email telling me they have a driver with an enclosed trailer who can ship both for $5400 but I have to act fast. This immediately pisses me off because if I wanted an enclosed trailer I would have checked that option during the initial request. I feel like this company is shady and taking a lot of people's $600 deposit and not fulfilling their end of the deal. Here we are 1 day past the pickup date and I can't request a refund because apparently in the contract you have to give them 7 business days to find a driver to get the full refund or they will charge $200. Do not waste your time and money like me. Move across country in 4 days and still have no one to transport my vehicles.

Double brokers who misrepresent themselves, provide false information, and use insulting language. Completely untrustworthy.

Avoid this company at all costs. They engage in double brokering. They present themselves as a transportation company under different names, but in reality they act as middlemen—taking payment from the client and then passing the job to actual carriers. The entire process is full of misinformation and delays. They provide incorrect pickup and delivery details, make you wait all day for dispatch, and only correct their own mistakes hours later. Communication is unreliable and frustrating. If you try to cancel due to their errors, they respond with threats and unprofessional behavior. Drivers are pressured to complete the job under the threat of negative consequences. Even after delivery and payment, they may file false damage claims and attempt to charge the driver again—sometimes demanding far more than the original fee. Highly dishonest and unprofessional. Stay away.

Unbelievable, how I could use this company, the dispatch brokers are totally unprofessional and disrespectful We delivered the car as we set it, thanks god it was cash at delivery otherwise i don't think i`d get my money, after a day the dispatch guy responsible for this load asked us to send him broker fee, we said ok no problem but is gonna take a time, the next message from him was a blackmail with negative raiting from 4-5 company (idk how, but ok) He started calling names And he doesn’t even hesitate to use offensive language. We called management to file a complaint, and guess what — same story: insults, rude language, and mockery. Then we found out their dispatcher is Russian-speaking, same as the company owner, and that’s when we realized there’s no point talking to them — they just don’t care about complaints. Honestly, I have no idea how they’re still in business with that kind of attitude

The communication is horrible. Took my deposit and didn’t deliver on a signed, contract. Tried to increase the price, day of pickup. This company is a scam. Do not use them.

Trustiline Carriers screwed me. Told me they could deliver the next day. They state no fees up front, however they charged my card BEFORE PICKUP. Worse even is that they couldn't pickup the vehicle and wanted to charge me $400 extra that was agreed upon. I'll be happy to share every detail, texts, communications.