Deb
My husband bought me a smart watch and…
My husband bought me a smart watch and 3 replacement bands for Christmas. He charged the watch and it never turned on. He called customer service who convinced my husband to keep the watch and they would send a new one. We received the new one which works about 1/2. It didn't track my sleep every day even though I wore the watch to bed. Every other day the battery was dead, so I had to charge it. Last night I plugged it in overnight and the watch would not turn on. I called the customer service line today and told Oscar I was returning both watches the one that never worked and the replacement they sent. He tried to convince me to keep the watch and he would help me to get it going. The watch would not even turn on so how could he possibly help me. Funny thing was they never asked us to return the first watch that didn't work. I insisted I was returning everything back and wanted a credit. On our original call he stated it was a 30-day money back return. Today I was told it was a 90-day money back return. He said there was a 15% restocking fees and I would have to pay for it to be shipped back. He then offered me a credit of 28.72 and told me I would not have to return the watches. This credit was 1/2 of the purchase price. He said this way I could keep the watch and not have to pay to return it. What good is 2 watches that don't work. I finally agreed to take the credit because with the restock fee and my charge for shipping it back it wasn't worth it. I received the credit back on our card that day. I will not be ordering from this place and will inform my husband to start researching these companies before placing an order. I see they were reported to the BBB.