K.M. S.
You get what you pay for
Price was good, very competetive. Shipping was no problem. Everything started out just fine. However, when unpacked and inspected at the funeral home, the lid-closing mechanism was defective. It would not cinch down tight, but there was no time to request a replacement, so we had to go with what we received. The casket lid has several "U-shaped" catch-points that fit into the edge of the lower part of the casket. Then when cranking the lid shut, the lower edge is *supposed* to have hooks that engage each U-shaped catch point and tighten down to secure the lid when turning the crank-key. The metal strip in the lower edge appears to have been installed backwards with hooks facing the opposite direction and would not/could not engage the catch-points to secure the lid. Very disappointing. I suppose you get what you pay for, but this flaw was truly unacceptable.
Response from Trusted CasketsSep 28, 2021
We truly apologize for this incident. We have never had any issues with the locking mechanism before, possibly this is a factory defect. We have requested the factory to put even more attention to the final quality control. For this kind of situation, which almost never happens, our company provides a free replacement policy in the case if the casket was delivered damaged by the carrier or if there is any defect.