Trustco BankReviews of trustcobank.com

Trustco bank honestly sucks, their online banking is down more than it is functioning and that screws me over a lot of the time. Never seen a bank have more issues with their online services than trustco.

Never received my bonus even though I did the DD requirements. Tried calling was on hold for 30+ minutes. Lord knows how long it will take me next time.

I opened a checking account in 4/25 based on a promotion to obtain 250 and a mug. I called to find out why i would not receive the bonus. Their response was I did not complete CONCURRENT DEPOSITS. The flyer says a direct deposit, which is singular and the fine print said concurrent. I believe this is false and misleading advertisement.

Deposited a super small amount of money a year or two ago and I've been trying to get it back. Unfortunately, this seems to be an impossible ask for Trustco. I was told to go into the branch I deposited the money, yet that wasn't good enough. I was told to write an email, that wasn't good enough. I now am waiting for a response as to how I can collect on a ridiculously small amount of money. Hard to believe Trustco is still in business.

My Family had the worst experience with Trustco bank. My Father was a victim of three fraudulent checks written against his account. After many months they finally reimbursed him for two of the checks totaling over 33,000.0 dollars. After The bank Asst. VP convinced him of keeping his money in Trustco Bank with a new account number and promising his money would be safe and this would not happen again he agreed. Before he even received his new checks a fraudulent check in the amount of 23,700 dollars was cashed at a Truist Bank wiping out his account. (Written in the same handwriting as the previous two fraud checks.) It has been 7 months never returning his money. The assistant VP and the branch manager have been nonresponsive and Rude when they finally did speak to him, blaming the other bank . Trustco closed the case. My 89 y/o Father is a Victim of Trustco's negligence. Releasing a large fraud check for a third time never reflagging it, never calling him to confirm this check or taking any safety precautions at all! They closed his account and will not speak to him. everyone we speak to, professionals, community leaders and other bankers are in shock at Trustco's lack of professionalism. We have all the documents to support this crime. We will not give up this pursuit.23,700$ was stolen due to TRUSTCO BANKS NEGLIGENCE.

Trusco bank on crane street in Schenectady NY is the worst bank I have ever put my money in. Just to get your services kristal told me the my check would clear in 3 days for new customers when it didn't clear in 3 days then she told me 7 days now 7 days came and went and now kristal tells me next Wednesday and some banks allow at least 250 until the check clears trustco gives you nothing. Please people please don't go to trustco bank. They are frauds.

Beware: Never use this bank. They have zero respect for customers. Even when their ATM agreement isn't working properly as is the case with Publix, they will charge an overdraft fee which you are helpless to refute even if the mistake is beyond your control. It is futile to try and negotiate with them. They would rather lose a customer over a $36 overdraft fee. Run!