Truss Financial GroupReviews of trussfinancialgroup.com

Overall, I finally got the HELOC my wife and I had applied for, and I am grateful for it. However, the use of an AI chatbot which didn't fulfill requests I made was totally disrespectful and unprofessional. This AI chatbot was useless when I needed accurate information.

It was definitely a slow process. Something I thought should’ve moved quickly, didn’t. The wait on the response from the nifty side was slow, took days. Oh and they don’t work weekends so there’s that. Marcus was great at answering the questions that he could.

Ethan was on top of things from the start. The call backs, follow ups, etc.. even calling out his team when things got a little slow.

I loved the friendliness of the company. Everyone was very hands on in the process. There a few things I wish I had asked prior to accepting the loan but that was my fault not theirs. The interest rate was a little high but overall everything else was great! Will definitely consider using them again!!

Every thing was easy and between phone calls with live people and emails, it was easy.

Overall, I was satisfied but he process took longer than I thought it would

They worked hard to get my approval. There were some technical issues on their part that took about a week for further feedback. But they got back on track and approval went smoothly. I am a litttle disapounted that my loan was sold to Shell Point and a month later, I am still waiting for funds. But Shell Point is now, very helpful too.

Very good live people support. Since technical glitches in the system to be ironed out. Good to walk borrower through document signing.