TruPar.com®Reviews of trupar.com

Response from TruPar.com®Oct 29, 2022

Hello Jonathan, My name is Sean McDonnell, and I am the CEO and Founder of TruPar.com. I want to thank you for your business personally. It's because of customers like yourself that enable TruPar.com to innovate the material handling industry continuously. I'm sorry that you never received your order or any emails about it. I've taken some time to investigate your account and investigate this situation, and I think there might be some confusion or miscommunication. Our records show that the only order on your account is Order #: 411988209 for 1 - "7392224 Reservoir: Ecolift," placed on Jan 22, 2022. Order #: 411988209 was shipped via UPS with tracking #: 1Z6908140318288280 and delivered on Jan 26, 2022, to the address provided when you placed the order. However, I do see that our payment system had some errors that day and never actually charged your credit card. Therefore, since the error was on our end, we let you keep the item without collecting payment. Is this the order/item that you are reviewing? If not, would you mind emailing us at [email protected] with the email address you used to place the order? I am acutely aware that one negative online experience is all it takes to lose a customer forever. However, I hope that is not the case with you. I am here today, hat in hand, to sincerely apologize for any trouble this situation has caused you. I fully understand how busy you are, and I know how frustrating situations like this can be. Once again, on behalf of our entire team, I sincerely apologize for this inconvenience and appreciate your business. If you have any questions or comments, feel free to reply below or give us a call at +1(800) 775-9856 Monday - Friday, 9 am to 6 pm EST. Sincerely, Sean McDonnell Founder, CEO at TruPar.com®