TruNorth WarrantyReviews of trunorthwarranty.com

This is most definitely NOT the company you want to go with. If you’re in a bind, they will put you out of business. Bankrupt you, without any remorse nor care for the company or driver. They kick their heels, ask for more pictures after every angle AND videos have been taken. They do not care. I have been stranded for over two weeks now. I was directed to go to the Freightliner in Kingsport, TN. Whole other review. DO NOT go there, either, if you have any other choice. What would have cost me $3500 at a Loves to have repaired has cost me two weeks without revenue, they’re trying to charge me over $3000 for what would cost me $700 at a Loves, stress, constant phone calls trying to get through to the “powers that be”. THEY DO NOT CARE. Bankruptcy may be in my near future, due to the behaviors and practices of this company. Let me help someone else before this happens to you.

On 9/20/24, while driving within a one lane construction zone that had no emergency pull off, my 2020 International LT625 warned me of low coolant level. This was followed by a stop engine illumination light. I could not stop nor was there a pull off. I continued to exit the construction zone and exited the highway, I-81, at a Flying J’s. This Flying J’s had no service shop. I observed the problem to be that my antifreeze was below the minimum required level. I brought one gallon of antifreeze and used 1 gallon and 1/4 antifreeze which extinguished warning light. I continued to the Love’s in Tom’s Brook, VA. for diagnosis. There was no further illumination of warning lights. Love’s preformed a diagnosis and confirmed water pump was leaking. They do not accept Total360 warranty. They recommend to take truck to International dealership. I made appointment with Harrisburg, Pa International dealership which they could not get to truck until 9/23/24. I slept in truck on 9/20 through 9/23. Truck has eAPU that starts and stops truck to recharge battery and climate control. On 9/23/24, low coolant/stop engine light was illuminated. I put 1 gallon of coolant and all light illumination go out. Per truck financing company, I was told to take truck to Denver, PA to FleetPride. I arrived at FleetPride with no lights Illumination. Truck was taken out on test drive. Claim submitted. Claim was only approved for parts because Total360 says truck was continuously operated with lights illuminated. This is false. Both Love’s and FleetPride will affirm that no lights were illuminated. ECM reads that codes were inactive meaning that there was no light illumination during operation other than at times specified in this complaint. Total360 is refusing to pay full costs of repair.

This company has denied our claims 2times now… this is crazy. The excuse they are now giving is that a knock sensor has been on since March.. whist bought the truck at the end of April and no lights and no codes were given smh. Plus we put the truck in the shop to have other work (first claim) and no knock sensor code or any other code was given… TOTAL360 is a complete scam… wish we would have saved the money for the level 3 warranty that we purchased. Damn near what the service is costing to have my truck fixed… I’m pisssssssseeeeeddddddd

Absolutely the worst company to get a warranty I would not ever recommend this place to no one they literally got rid of roadside an option I paid for and told me nothing send you through hell to get an repair complete waste of money

The worst warranty company in the world. These people have denied 3 claims. Always have a damn excuse, Trust me people if y’all know what I know Stay the a hell away from this company. This company is a big scam. They need to be shut down and everybody reimburse their money. #scammers

Tru North is now Total360. I got my differential bad and filed a claim. Their adjuster looked at the pictures and said it is because of water contamination in differential. While the repair shop specifically reported that it is because of wear/tear but they denied the coverage so stay away from these scams. Stay away from Tru North/Total 360.

Don’t waste yo time buying a warranty through them is not the option they do not help at all. Damn scumbags damn yall.

We paid Tru North warranty $9000 Canadian for 4 year warranty agreement. We were never able to get any able to get any coverage for repairs, they just come up with excuses if we try to, can’t even do our own services with the agreement, definitely wouldn’t recommend spending the money.The company has been such a pain to work with and the warranty period is done this coming spring. 😒