Tru NiagenReviews of truniagen.com

The Worst Customer Services or as they have named Customer (POOR) Experience

Unscrupulous business practices! I’ve tried to cancel my auto renewal twice. They ignore my requests and continue to send me the product. Now I have to go through a big hassle to find a way to stop my auto renewal. This is ridiculous!

I have made several purchases of Tru Niagen directly from the website but after about 2 years with no noteworthy results, I decided to discontinue. Since then I have twice been charged for new purchases. The first time someone at Tru Niagen admitted the error and refunded me right away. Now that it has happened again, they are refusing to look into it or refund me the 230 USD that they have taken from my credit card. I've had to cancel my card to avoid it happening again, but am still fighting with anonymous "customer service" people about the money they have stolen.

I’ve ordered Tru Niagen several times directly from their website, with free shipping included. Despite that, I’ve had to pay an extra $35 to UPS every time because Tru Niagen declares the wrong package weight. When I contacted their customer service, they replied: “Our product (the box and bottle) weighs 900 grams. UPS packaging may cause an increase in weight. We do not have control over UPS's packaging rules and regulations.” This is clearly a matter between Tru Niagen and UPS, not me as the customer. If their shipping partner is making mistakes, that’s something they need to resolve internally. Expecting customers to pay extra charges on “free shipping” orders is unreasonable and unprofessional. Verdict: Great product, but very poor customer service. Until Tru Niagen takes ownership of their logistics, I can’t recommend buying directly from them.

Made an order and right after, was charged every month. Contacted them and got a response saying the see only one order. Its not clear why they keep charging me.

I signed up for a monthly subscription. Initial purchase went fine. Second month I never received the product. The purchase was 101.50 and they’re refusing to refund. Pretty insane when my usps box needs a lock to get into it so I know it wasn’t a stolen package. They continue to try and draw a monthly subscription amount without delivering product. I do not recommend using this company unless you want the headache.

Never received my order. I have sent several emails to customer service, but they did not responded. I have called the numer, it is a scam. Be carefull. Never buy.

Was a subscriber for years. Suddenly got a message that there was an issue with my delivery (there wasn’t - in fact there was no delivery scheduled) and they would be suspending my subscription. All attempts at contact were ignored. I had no other communication at all besides my subscription with this company before this, still totally confused what happened. There are MANY other identical supplements available at a similar price point, I’d recommend steering clear of Tru Niagen as they clearly do not value their customers at all.