TrufitcustomsReviews of trufitcustoms.com

Was really excited about this. Now I feel like I Wasted 100$. Used all of my molds following their instructions. Messed one up and there isn’t enough puddy to re-do anything which was frustrating. So I ended up sending 3 good ones (so 3/4) & the shipping took ages to get back to them, then close to two weeks for them to say they weren’t good enough. Now they want 15$ more to repeat the process. Absolutely not. I’ll take my business elsewhere.

I had my order Jul 21 wich they charge me right away.. its september 15 and I still did not recive my order plus they're email comunication is so slow not really have with Company

Do not purchase. My night guard barely lasted 2 months before it started falling apart and cracking. Not safe when sleeping as it does not hold up to grinding and is thin and flimsy. I don't have high hopes for much customer service based on the other reviews. For the price it is not even close to worth it.

There was several issues with my order. From shipping to poor communication and not being able to deliver the mouthguard at all. After 4 separate attempts they were not able to get my impression correct. I have had custom mouthguards my entire since I did Karate and wore braces as a kid so I am familiar with the process. I sent in several different molds and they were not able to get a good impression. i was not satisfied with this product or service.

Right from the start, my nightguard was uncomfortable. It felt unusually 'short' and misaligned, especially on the right side. This caused it to constantly slip out of place and leave my teeth aching. Hoping I just needed to get used to it, I tried wearing it every few days to acclimate. Unfortunately, I eventually had to accept that it wasn't an adjustment issue—the guard simply did not fit properly. Because I spent time trying to make it work, I admittedly reached out to customer service slightly past their 30-day warranty window. I politely explained the situation and asked if they had any suggestions. Instead of help, I received a flat, dismissive response: 'Unfortunately, your guard is past the 30-day warranty window and is no longer eligible for replacement or adjustments.' When I replied to express my disappointment with their rigid customer service, their follow-up was even worse—and completely contradicted their own marketing. In one breath, they claimed their product is the same quality as professional dental guards, and in the next, they told me I should go to a dentist because their product isn't designed for 'my level of grinding.' Make it make sense! Is it a professional-grade guard for grinders, or not? Bottom line: The product was poorly fitted, customer service was utterly dismissive over being slightly past the 30-day mark, and they directly contradicted their own advertising to avoid helping me. Buyer beware.

Ordered their sports mouthguard for my son's wrestling match. Ordered standard thickness (3mm) for wrestling, received a wrong one (thin type-2mm). It was lucky for me to double check the thickness with a caliper since that is the only way I can know the thickness. No marking anywhere at all. Otherwise, my son's teeth may be in danger. Emailed customer service about the wrong guard. They asked me to mail it back in no wear/tear condition. After they receive it and check the condition, they will make a correct one. I do not want to wait another month. I asked if I can just destroy it and send them pictures as proof, since it was a custom made guard which they will have no chance for resale. They refused. Told me I will need to buy the wrong guard paying extra money or send it back. They do not care about the delay. It is their policy. Done with this company. Will try Gladiator or Impact.

Apparently just wearing and biting down on the guard voids the warranty. Even though the warranty states chewing. I don’t know how they expect a player not to bite down at all while wearing the guard. Complete waste of money for three months of wear.

Very poor customer service. Never seen a company give less of a f*** about their customers. Taking forever to respond to email threads. Can barely verify if my impressions are good and I have to keep following up and double / tripling down on emails before finally getting a reply ( still haven’t got one yet from my last email asking for verification of impressions) Honestly the customer service alone is a reason to stay away and choose a different brand / company