TrufitcustomsReviews of trufitcustoms.com

Very disappointing experience with TruFit. They sent me the impression kit, which I completed carefully. I even took photos of the impressions and emailed them on 1/5/26 to confirm everything looked okay before sending them in. I never received a response. Since I didn’t hear back, I mailed the impressions anyway. Three weeks later, they finally emailed me saying the impressions were “too shallow” and wanted to charge me an additional $15 to redo them. At that point, due to the poor communication and delays, I decided to request a refund. I paid $96 total, but they kept $30 for the kit and refunded only $66—despite the fact that: • They never replied to my original email • They never warned me there was an issue before I mailed the impressions • They never apologized or made any effort to make things right Bad communication, slow responses, extra charges after the fact, and no customer service accountability. I would not recommend this company.

Ordered their night guard. It started falling apart in less than two months. There is a reason they only have a 30 day warranty.

Great idea, disappointing execution and poor result. Ordered a night guard to prevent teeth grinding / TMJ, first impression didn’t work but took 3-weeks for them to contact me and send a new kit for $15. Second impression worked fine but return was via USPS which took almost 2 weeks to deliver. After waiting some more mouth guard finally arrived, but the fit is terrible. The guard is too tight so it actually pushes on my teeth like braces would and I wake up with terrible pain in the mornings. What a waste of $100.

This is not great for kids! I'll start with the good, my son's impressions didn't work right the first time so they did eventually send us 2 new impressions free of charge to send back in and those did work. The painful part was that the process was incredibly slow, almost 2 months from ordering until we had an actual mouthguard. Then when we finally got the actual mouthguard back and my son was super excited, within 2 weeks of first wear, the mouthguard warped. I asked the company if they had a warranty cause no product should get ruined that fast and it's in his mouth getting chewed on so I would expect better quality, they said it doesn't look like the issues appeared before we shipped it so it's not covered. So we have had it for 2 weeks, it's already warped, it took us 2 months to get it and it was wasted money and a whole lot of effort with high hopes for nothing.

I've been looking at ordering true fit for about a year now and have finally decided that I will not be doing it merely based on the fact that their customer service through email is absolute garbage... they don't honor or accurately post the correct prices that they advertise...they take forever to get back to you and when you tell them that it still doesn't work the promo they don't do anything about and they just stop replying to you... this is a total scam company and I'll just continue buying the ones on Amazon for a fraction of the cost

I saw the reviews of others and still wanted to give it a try. Did the impressions perfectly, matched the diagrams shown. After a week told me they were still too shallow. Pay more money for another kit or get partial refund. I chose refund. No reason it couldn't work and let's be honest, it doesn't provide better protection than any other brands out there. Don't bother.

DON'T EVER BUY FROM THEM. They're a joke. if impressions not good charge you $15 for another set. If you cancel order they charge you $30 for the impressions that aren't good. What a scam!! stay away.

Kat comes with two impressions, my first attempt was not good, but second met all of the criteria. I was notified that I needed to pay an additional fee for additional molds. When I asked about refund options, they simply gave me a partial refund and dismissed my emails requesting for an alternative solution. Would not recommend company out of principle, go with a sisu for a much cheaper slim guard or impact for a larger custom guard, both are cheaper anyway.