True North MovingReviews of truenorthmoving.net

First close to the time of pick up they basically doubled our price because we added a few things. They used a third party moving company which was terrible. The experience we have had so far with the third party company hired to move our items. Express Movers is as follows. The gentlemen only spoke minimum English. They had to use the phone to communicate more than basic English. They didn’t mark or tag any box or item. when they delivered the items, things that were missing: a 55 inch TV, A NEW chrome ceiling fan, two irreplaceable pictures. 1-our son’s cub scout uniform with all his awards and a picture of our son’s college campus from the 1970’s, a coat rack was broken and most of the boxes were either badly bangled or the plastic cracked. I have placed a claim with CSI. We will see how it goes. Terrible terrible, terrible, experience. ...For the expense! Well Frontier Moving Solutions replied with a regular, I am sorry reply. Yes, they are a moving broker. That means they should be vetting MUCH more careful the contractors they use and responsible for whom they broker out to. Then having to file a 3rd party claim that can take up to 120 days. Wow. Not good business at all. They will never get a recommendation from us unless they compensate us some how. Our personal insurance should not be involved. Frontier Moving Solutions hired a company ( independent contractor-contract was still in Frontier Moving Solutions name. That company did a terribly unreasonable job. Frontier Moving solutions reps sounds so nice on the phone then they stick you with a company that doesn't even tag the boxes and then drivers go through your items and clearly take what they want. Awful business. I was a business owner for many years and hired many independent contractors. I ultimately had to take responsibility of those independent contractors if something went wrong. I made sure I made things right with the customer. I didn't just say oh they are independent and dismiss their egregious errors and stealing or misplacement of items. I wrote an email to both Heather and Marisa if you want to talk about this further. I am also going to pursue to know if the drivers were legal immigrants or illegally. They couldn’t speak hardly any English and had to play a recorded message on the phone. I want to know if they actually passed their licenses test!

I paid top dollar for Frontier Moving Solutions to move my items from Roanoke Virginia to Denver Colorado. Their movers showed up on the wrong day when I was out of town. They then put my items in a local storage space. I called several times to see when they would be able to move my items to my home. They just fed me times … 5-10 days … a week later it was 6-10 days. Days would go by with no update. Eventually they wore me down and I agreed to pick up the items myself having slept on an air mattress for weeks. I did not sign any release form saying that the insurance I paid for no longer covered the items they moved into the storage space. They never informed me that I would be liable for their mishandling of my items. It appears they dropped and damaged the screen of my 65” Sony OLED. The whole corner is bent and the screen is shattered in that area. A Scandinavian design bed frame and leather chair was damaged too. All these items were packed, handled, and moved by them into the storage space. I only asked them to please reimburse me for the damaged television. They said it was not their responsibility and that the insurance I paid for would only cover 60 cents per pound anyway, and so didn’t really didn’t matter if I was covered or not. I could believe they said that. They asked if I had pictures … I said I did and they hung up on me after they said it didn’t matter. They know they did wrong. It’s too small an amount to seek legal help. They’d rather take a bad review than do what it honest and right.

In July, I hired this company to move my belongings from Washington State to Wisconsin in the beginning of August. I paid half the quote up front, and the remaining balance was to be paid half at pick up, and half at drop off. A few days later I received an email stating they have been trying to get a hold of me. I had not received any calls, texts, or other emails. I called the company, and spoke with a second representative. She wanted to go over the items I needed to move. It turned out the original person I spoke with entered in the information incorrectly, which caused my quote to up a considerable amount. I asked about a refund, but she said it was too late. So I had no choice because I needed to move. After the phone call, I looked at my original agreement, and it said that I had three days to cancel and get a refund. The email and phone call happened on the fourth day. When the movers showed up, we went over the list of my items, and was accurate, but now they said it would cost more because it will take more room due to extra items, and big items. I told them there wasn't anything extra, the list they had matched exactly with what I had packed, and that they were aware of the item sizes. They wanted to charge me even more money. I spoke with a third representative, but she was unwilling to help. I was told it would take 7-10 days to get my stuff, it took 14. When the movers arrived, I noticed they weren't the original ones. When they opend the truck, I saw all 27 of my boxes completely smashed, two tv's that were boxed had severely damaged boxes. When I questioned the movers about the condition of my property, they just gave me blank stares. I spent my last $5,000 moving, and now I have to find the money to buy 27 more boxes to repack all my belongings. Not to mention unpacking every box to see what's damaged and/or broken.

Highly INCOMPETENT AND UNETHICAL. STAY AWAY! Felt like we were dealing with THIEVES & SCAMMERS! I cannot even begin to explain the disappointment of our experience working with Frontier Moving. We received a quote for around $2,500 for our move and we confirmed numerous times with the sales agent and customer service, the inventory list, dates, details of pick up and drop off, and number of boxes for our cross country move. Despite this, on the day of the move, the truck arrived and the movers proceeded to threaten us saying we had way more stuff than they expected to move and they had to ADJUST the price to $4,800+ or they were going to LEAVE. We had this day booked since we were flying away the next day for the move and obviously with 24 hr. notice it is IMPOSSIBLE to find a new mover. This experience was EXTREMELELY difficult to deal with and in addition to the increased small fortune they charged us, it was also a stressful experience dealing with the movers threatening to leave. The explanation we were given was that our black zipper bags with zip ties were not sufficient and they all needed to be boxed up. And that the inventory was more even though we had LESS inventory than what was QUOTED and CONFIRMED numerous times!!! Funny enough, at arrival, none of the black bags were in boxes!!! UNBELIEVEABLE, they loaded them as is anyways. It felt to us like they simply were unethically increasing the price and pressuring us with the bait and switch to DOUBLE our move price or leave us stranded. They also added multiple bogus charges such as a wait and long haul for hundreds of dollars each which were added arbitrarily, of which we have evidence. Ideally that would be where the disappointment with Frontier Moving ends but that was not all. On the receiving end there were several serious and costly mistakes made by the movers. To start off they were late on arrival. In addition, there were a number of things that were DAMAGED, including damage that occurred to the bed, bedside table, and the complete loss of the screws to re-assemble a table! They ended up leaving the table unassembled and in the middle of our apartment so we have to buy screws and put it together ourselves or throw it out altogether. Overall, STAY AWAY! They have some good reviews which led us to book them and it was a terrible experience. DO NOT WORK WITH THIS COMPANY!

Do not use this company. We were initially quoted 3900 to move from Colorado to New Mexico. Not a tough move by any standards. They will lie to you as long as they get that first deposit at which point you have no choice. When it came time to have their "assurance guaranteed" call, based on what we told them, our price jumped to over $5000 and they wanted 40% up front even though I had already put down the initial payment (which was roughly 35%). Fine, we had no choice and the guy I spoke with was anything but helpful. He couldn't articulate why the initial payment was 35% and now they wanted 40%. The math was just not making sense. The day of pick up came and all of the sudden they didn't have enough room and the quote jumped to over $8,000. We grinned and said fine. I mean they were already there picking our stuff up. That was August 4. They initially said that our stuff would be delivered in between 1-10 days. Today is August 15th and we still do not have our stuff. I get a call from them today and they tell me my stuff is coming tomorrow. To boot, we don't get a discount for our stuff being grossly late and she tells me over the phone that they reserved the right to be 5-15 days after the initial delivery date which was August 7. Long story short, the contract means nothing. They change it how they see fit and when they see fit. I wish I had known about this company's practices before I signed. Do not make the same mistake! Go ELSWHERE. I hope my stuff gets to us soon.

Frontier moving solutions are charging me $500 extra One day before my belongings are expected to arrive. They told me their trunk won’t fit into my apartment complex and waited until after they took my belongings to inform me. I gave them my address a week before they took my stuff so they had plenty of time to google my complex. This wasn’t my only negative experience with them, they also tried to scam my girlfriend into paying $1200 extra to add 14 boxes ranging in size Small to large. Do your research about this company before you hand over your belongings to them. Check Reddit and Yelp many others have experienced this as well.

I like an idiot gave them my card number, but then I canceled within 24 hours and it says you can cancel within 72 and they still took the money out of my account now they’re telling me it’ll take 3 to 5 business days to get a check back in the mail to just get it in the mail and then probably another 10 days to get it to me which I need the money to hire the truck that I Decided to go with it didn’t take them 3 to 5 days to get the money out of my account so I called them and they said oh yes, we see her that you did cancel, but they can’t reverse the charges so they have screwed me. I would not go with them or at least don’t givethem money! Unless your sure you want to use them just rip off

Don’t let them lie their way into your home! Not a single thing they told us was truthful. Frontier Moving Solutions uses third party movers. They say they don’t, but then after being caught, they blamed everything on said third party! Finally after over a month and calling them everyday trying to find our things, a moving van pulled up to our new home. WITHOUT several important items, including family heirlooms. When we reached out to Frontier with our concerns, we were passed around to 4 different “managers” until we finally got an answer of… “it’s the third party that is responsible, not us, sorry, nothing we can do”. Frontiers refuses to send us our final invoice and refuses to replace, and or, look for the missing property that was stored in their warehouse for two weeks. We are still waiting for them to “call us back”. RUN RUN RUN away from this moving company!