p K.
I had a very frustrating experience…
I had a very frustrating experience with Truehost regarding an SSL purchase. After making payment, the SSL certificate was never issued, despite multiple follow-ups. Instead of resolving the issue, I kept receiving incorrect cPanel login details that did not work. Attempts to get proper support or clarification have been unsuccessful, and my request for a refund has not been addressed. The lack of clear communication and resolution has been disappointing. I strongly recommend that potential customers confirm service delivery timelines and support responsiveness before making payments. If this issue is not resolved promptly, I will consider escalating the matter to relevant regulatory bodies such as Nigerian Internet Registration Association (NiRA) and National Information Technology Development Agency (NITDA).
Response from TrueHostMay 28, 2026
Hello P K, We’re sorry to hear about your experience and understand your frustration regarding the SSL activation process. After reviewing ticket #1734655, we can confirm that our team has been actively following up on the SSL installation. Unfortunately, the SSL issuance became delayed at the email verification stage, which is a required step in the certificate activation process. We would also like to clarify that the hosting service for the website is being provided through Namecheap, while our role in this case is limited to providing and assisting with the SSL service only. We apologize for any confusion caused during the process, including the login details shared earlier. Our team is still ready to complete the SSL setup and kindly requests that you reply to the verification request sent through the support ticket so we can proceed with the certificate activation successfully. We appreciate your patience and remain committed to resolving this matter as quickly as possible.