Anthony
I registered a domain with their sister…
I registered a domain with their sister site, truehost.co.za, and paid, and then the following day, I got an email telling me that the domain had been registered before but they had credited my account. I immediately raised a ticket requesting that they credit the card that was used for the transaction because this experience alone was bad enough to ever want to pay them money for any service. The ticket indicated high priority and that I would get a response in 12 hours. 24 hrs later, still no response except automated responses about escalation from their bot! If you want to register a domain with them, think twice or check elsewhere first to confirm domain availability.
Response from TrueHostJul 2, 2026
Hi Anthony, we're sorry to hear about your experience and understand how disappointing this must have been. In some cases, a domain may appear available due to delays in registry synchronization, but by the time the registration request is processed, it has already been registered elsewhere. When this happens, the order cannot be completed, and a credit is applied to the account while the issue is reviewed. We also apologize for the delay in responding to your refund request. We understand that waiting longer than the expected response time is frustrating, especially after an unsuccessful registration. Please send us your ticket number or registered email address via direct message or email at [email protected], and we'll follow up with our billing team to review your refund request and ensure it's handled as quickly as possible. We appreciate your feedback, as it helps us improve both our ordering process and customer support.