TrueHostReviews of truehost.com

I wish I could write a positive review, but my experience with this service has been nothing short of frustrating. It’s been almost three weeks since my domain was suspended, and despite multiple attempts to reach out, I haven’t received a single response from the abuse and safety team. They have effectively left me in the dark, with my domain still on hold, causing significant disruption to my online presence. Even after just recently renewing my subscription, my domain remains suspended, and their team has consistently ignored my attempts to resolve the issue. To make matters worse, they always blame the customer, as if it’s our fault for being mistreated. This ordeal has left me feeling utterly helpless. Not only am I unable to access my domain, but I’m also stuck without any alternatives. The domain remains on client hold, making it impossible for me to even point it to a different nameserver. The lack of response from their team is unacceptable, and I wouldn’t wish this experience on anyone. If you value your online presence and want a service provider that actually cares about their customers, I strongly urge you to avoid this company. My experience has been nothing but a nightmare, and I hope others can learn from my mistake before entrusting them with something as crucial as a domain name.

very bad service, never buy hosting and domain from this company - review not good.

I've been a TrueHost advocate for some years now, hosted several of my clients' websites with them. However, of late I've had really bad experience with their support team. Tickets go unanswered. Slow website speeds, for even very light websites. Server issues take time to be addressed. Long waiting times when you call them. I'm this close to stop using their services.

you cant send or receive email their servers don't work on that then you open a support ticket for 3 days no response, you open live chat nothing, stay away..

Is bad custom service, very bad. They only attend to a new customer but after sometimes they think you are no longer relevant. I have over 30 domain but and reseller account but I most say is a bad service trust me.

You blocked my domain for no good reason....can you kindly unblock it so that i can continue with your services...coz i was thinking of churning coz i got nothing to do on your site without the domain

Cannot send or receive email due to 550-5.7.26 Gmail requires all senders to authenticate with either SPF or DKIM. Can someone please contact me, Collen on +27 722225458 or email to resolve this issue? Thus far we have not being able to use the email facility. I have used a SPF Checker tool that reported the following. No valid SPF record found for somersetwestpetsitters.co.za domain. Create a valid SPF record for your domain using our SPF generator, ensuring all email-sending sources are correctly configured for email authentication to guarantee successful email delivery.

This is the worst 😭 web service I've ever come across. Truehost Nigeria's customer service is the worst in the entire world. I wonder if they even have IT or Web developers to assist their customers. It takes them like weeks to respond to a ticket. A ticket that needs urgency, they're never available. When they eventually respond to a ticket, you will hear things like "We're sorry for the late reply". Thieves. And when they eventually respond to a ticket, you will be asking yourself if the person that responded to you knows anything in web development. All my sites are always down. Even my web guys that are hosting on this same true host are complaining the same thing. Always down. From one web issue to another, yet they are not solving it. All they know is to perform back to back follow up for subscriptions because this involves money. Very useless a service. Fold up and give space to better web services. Nobody should waist their money and time to buy any web service from this clowns. At times more than 5 sites will be down. All they will tell you is that your site has been compromised. That's if they eventually answered your ticket. Site compromising with truehost is minutes after seconds. A service that you can't host your site and go to bed in peace. You must be checking minutes after seconds if the sites are up. I have a similar hosting plan with Blue host, for more than 3 years now, the client's site has never been down even for a second. The same hosting that I have with this useless truehost, all my sites are always down minutes after seconds. Don't waist your money 💰 on this clowns