TrueHost Reviews | Read Customer Reviews of truehost.com

TrueHost Reviews | Read Customer Reviews of truehost.com

TrueHost reviews

Showing 181 reviews with 1 star · Clear filters

Innocent K.
Jan 8, 2025
Extremely long delay in responding.
Extremely long delay in responding. Carelessness. You don't take time to read well before responding. I had to go somewhere else and start afresh because of you ineficiency
Response from TrueHostMar 6, 2025
Hello Innocent Kamga, We sincerely apologize for the delays and any frustration caused by our support. We understand how important timely and accurate responses are, and we regret that we did not meet your expectations. Your feedback is invaluable, and we are actively working to improve our efficiency. Our support team will reach out to understand your concerns so that we can serve you better in the future. We truly appreciate your time and regret losing you as a customer."
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Chris H.
Jan 8, 2025
Terrible support
Terrible support, terrible service, these people are terrible in what they do. Cheap but really expensive in the long run!
Response from TrueHostMar 5, 2025
Hello Chris Hatens, We're truly sorry to hear about your experience. We understand how frustrating this must have been for you, and we regret that we did not meet your expectations. Your feedback is valuable, and we take it seriously as we continuously work to improve our services.
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Reabetswe M.
Jan 3, 2025
If I could give negative stars I would
If I could give negative stars I would, the only good thing about them is price. - Their servers are incredibly slow, I've changed serves on request but made little to no difference, their "SSD" feels more like a flopy disk - Customer service sometimes is hard to get a hold of, and their mic quality is horrible you cant hear what they are saying, and when you make out the words, they are muffled by other background calls. - I paid 6 months in advance to my regret, because sometimes my website times out - what made me cancel finally before my subscription ended was when my domain completely scraped my website and it was as if i never developed and it was a fresh domain. - they would NOT give me a refund and when i asked what's going on all they could say is "Its a problem on our side" LIKE WTF? - Honestly I have more to say but I just cancelled and moved on with my life. To anyone reading this I suggest Host Africa.
Response from TrueHostJan 8, 2025
Hello Reabetswe, Am sorry for the challenges you experienced on using the service. We regret the challenges you have experienced using our services and assure you we are committed to make necessary enhancements on our side to provide a better service to you. We appreciate your feedback. We hope we will be able to provide you exemplary service in the future. Regards Truehost Cloud
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Elite Virtual A.
Dec 16, 2024
Truehost are scammers
Truehost are scammers, I have been asking for refund for over 2weeks now they refuse to refund me my money... I regret ever using them, I won't even try it again
Response from TrueHostJan 8, 2025
Hello Sorry for the frustrations caused by the handling of your ticket. Kindly share the ticket number so we can review the issue. Regards Truehost Cloud
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Ifakayode Femi Marvellous P.
Dec 6, 2024
Worstest experience with the so called customer support
Worstest experience if there can be a no star i will gladly use that.. how can i chat with 4 different live chat support Tony, Grace and two others and i was left hanging in chat for hours and no response.. while my issue was to just add a dns record to verify a google site and i was stucked for good 5 hours, on what didnt take me 3 mins to fix, they are the worst domain seller, just absolutely no support.... how can you join chat and leave, no reply, not pushing to other person to chat with pure nonsense i regret using your platform and today is the end for that
Response from TrueHostDec 11, 2024
Hello Femi, Sorry for the delays experienced while on chat. We have worked to resolve this and would like to assist with any outstanding issues you still experience. We value your business and are committed to your success online. Best regards, Truehost Cloud
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Simba M.
Dec 2, 2024
If there was a option to give 0 stars I…
If there was a option to give 0 stars I would opt for that, worst support team, issues that should take and hour to solve take days and you lose business as they treat you like your money is not good enough, if you can move your domains NOW
Response from TrueHostDec 5, 2024
Hello Simba, Am truly sorry for the experience you have had with our service and all inconveniences the delays have caused you. We are working to ensure better response times to our tickets. We will have tickets replied to within an hour of opening and are enhancing our live chat experience to ensure reach-ability. We hope you will give us another chance to serve you. Best regards, Truehost Cloud
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Kgobalale M.
Nov 12, 2024
This is the worst service I have ever…
This is the worst service I have ever experienced. I have a simple issue that is unresolved for 2 weeks with countless calls which are met by nonchalant support people. Their headsets are so terrible, the only thing that is audible is a consistent rooster in the background.
Response from TrueHostNov 15, 2024
Hello Kgobalale, We are very sorry to hear about your frustrating experience. This is not the level of service we aim to provide. We sincerely apologize for the delays and lack of clear communication. Your issue was addressed. Please check to confirm. Your feedback helps us improve, and we are committed to doing better. Best regards, Truehost Team
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Nibras
Nov 10, 2024
Don't Host with them
Don't Host with them. they're unreliable, you can't trust them. i have issues with my vps Registered with them, for over 10 days no one has responded to my issue. their number is not going through, they don't respond to tickets, I regret hosting with them
Response from TrueHostNov 15, 2024
Hello Nibras, We are truly sorry for the challenges you faced and the lack of support you have experienced—it’s unacceptable and not what we stand for. Your frustration is completely valid We confirm that your issue was resolved. Kindly check to confirm. Your trust means everything to us, and we are determined to earn it back. Best regards, Truehost Team
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