TrueHostReviews of truehost.com

Response from TrueHostMay 26, 2025

Hello Al Amin Macharia, Thank you for being with us for the past 3 years—your loyalty means a great deal to us, which makes it even more painful to hear about your recent experience. I'm truly sorry to learn about the ongoing issues you've faced, all of which are unacceptable and understandably frustrating. For a direct line to senior support, please feel free to contact us at [email protected], and we will prioritize your case. We are genuinely sorry to have caused this level of frustration, and we thank you for being honest with us. We hope we can work toward a better experience going forward.

Response from TrueHostMay 26, 2025

Hello Nikita, Thank you for bringing this to our attention. I’m truly sorry to hear about the issues you're experiencing. Any billing concerns can be resolved to your satisfaction. You’re also welcome to reach out directly to our management team at [email protected] for further follow-up or escalation.

Response from TrueHostMay 26, 2025

Hello Ernie Lei, Thank you for bringing this to our attention. I’m truly sorry to hear about the issues you experienced, especially with not receiving order notification emails, the payment difficulties, and most importantly, the response you received when trying to clarify the situation. I want to personally apologize for the way your concern was handled. Suggesting that you submitted a fake screenshot was completely inappropriate, and I understand how upsetting and unacceptable that must have felt. This does not reflect the level of professionalism or respect we expect from our team. We’re currently reviewing the incident internally to ensure this is addressed appropriately, and we will take any necessary steps to prevent it from happening again. In the meantime, I’d like to assist you directly with ensuring: Your email notifications for sales are working correctly The payment issue is fully investigated and documented Any billing concerns are resolved to your satisfaction You’re also welcome to reach out directly to our management team at [email protected] for further follow-up or escalation.

Response from TrueHostMay 26, 2025

Hello Frank, Thank you for sharing your experience, and I want to start by offering my sincere apologies. I'm truly sorry to hear that you felt disrespected and underserved by our team—no customer should ever feel that way. We take your feedback very seriously, especially regarding the tone of support, delayed service delivery, and billing issues, including the duplicate invoice and unauthorized charge. I completely understand how frustrating and time-consuming this must have been, and I regret that we did not meet your expectations. If you're open to it, we’d like to investigate the billing incident further and ensure that any outstanding issues are resolved fairly. For follow-up or escalation, please feel free to contact our support management team directly at [email protected]. We want to make sure your voice is heard at the highest level. Again, I’m truly sorry for the experience you’ve had and appreciate you giving us the opportunity to listen and improve.

Response from TrueHostMay 26, 2025

Hello Frank Dell, I'm sorry to hear that you've had a frustrating experience with our auto-payment system. That’s not the kind of experience we aim to provide, and I completely understand how disappointing it can be when something as important as billing doesn’t work smoothly. If you're open to it, please let us know more about what went wrong, or feel free to email our support management team directly at [email protected] so we can look into this further and assist you promptly. Your feedback helps us improve, and we truly appreciate you bringing this to our attention.

Response from TrueHostMay 26, 2025

Hello Lewis Wahome, Thank you for reaching out, and I sincerely apologize for the frustration and inconvenience you experienced. I completely understand how upsetting it must have been to find your website offline despite having time left on your current billing cycle. I’m glad to confirm that it has been resolved and your services are now fully restored. I also appreciate you taking the time to speak with us on the phone, and I’m happy we were able to ensure everything is back online and running as expected. For any further concerns or escalations, please feel free to contact our support management team directly at [email protected].