Truegether Reviews | Read Customer Reviews of truegether.com

TruegetherReviews of truegether.com

4.0367 reviews
Malls & Marketplaces
98 Paget Ln, MASSAPEQUA, New York

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Truegether

About Truegether

Buyers:TrueGether is a social marketplace. It is a no fee e-commerce platform to offer buyers the lowest price they deserve.Sellers:It is a simple platform to increase eCommerce sales for sellers.We are adding lots of interesting features on top of the no fee marketplace which allows businesses to focus on core business. We take care of increasing sales, reducing cost and reducing work.We increase our reach to millions of shoppers with AI empowered campaigns by publishing products to different advertising channels like Google Ads and Bing Ads. We try different prices and marketing budgets to generate maximum sales at the best ROI for our sellers.

Truegether (truegether.com) has 367 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: truegether.com
Website: truegether.com
Category: Malls & Marketplaces
Location: MASSAPEQUA, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 19% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Truegether reviews

Showing 72 reviews with 1 star · Clear filters

Cherie M.
May 2, 2025
Website is very difficult to navigate
I have found this site to be very frustrating! I wanted to order 5 boxes of coffee. I was only allowed to order one. The shipping was almost twice as much as the product! If I had been able to order 5 boxes it might have been worth it. Many bad reviews on the site. Very disappointing.
Response from TruegetherMay 21, 2025
Hello Cherie Morales, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused.At TrueGether, we truly value our customers and appreciate your feedback—it helps us improve our services. We are committed to providing you with the best service possible and hope to serve you better in the future. Thanks, TrueGether Support
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Annemarie T.
Feb 4, 2025
Yesterday I tried to place an order…
Yesterday I tried to place an order with you. I was hacked and my bank feels it's your company's site that was hacked. I am reluctant to try again.
Response from TruegetherFeb 4, 2025
Hello Annemarie, Thank you for updating us on the issue and we greatly apologize for the inconvenience caused to you. We value our customers and ask you to please feel free to continue providing feedback about our services.Could you please provide us with the TrueGether listing link which you were trying to purchase, you can also email us directly on: [email protected] for faster resolution. We look forward to giving you the best service possible. Thanks Truegether Support
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Alex W.
Dec 29, 2024
I ordered Anton berg coffee liqueurs on…
I ordered Anton berg coffee liqueurs on OCTOBER 2024. Was charged to my account and have heard nothing. Trying to get in touch with anyone is futile.
Response from TruegetherDec 31, 2024
Dear Alex, Thank you for bringing this issue to our attention. We sincerely apologize for any inconvenience this may have caused you. We have received your query and have been in touch with the seller. As per their response, they have already dispatched a new package to you to avoid further delays, as the previous one may have been lost or is stuck in customs. You have been kept in CC for transparency. At Truegether, we truly value your feedback and encourage you to share any further comments or concerns about our services. We're committed to providing you with the best possible experience. Thank you for your understanding and patience. Best regards, Truegether Support Team
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Mary R.
Jul 3, 2024
Credit Card Info taken; Can't Accept Real orders
I just tried to place an order for Ultrathon Insect Repellent Cream. After putting in all of my information, including my Credit Card Information, I received the following message: "! This store can't accept real orders or real payments." And now they have all my info, and I have no product
Response from TruegetherJul 4, 2024
Hello Mary, We apologize for the inconvenience you experienced while trying to place an order on TrueGether. We take your concerns very seriously and would like to address them: Security and Payment Processing: TrueGether uses trusted third-party payment processors such as PayPal, Stripe, and Amazon Pay to handle all transactions. We do not store or have access to your credit card or personal information. Once the transaction is processed, these companies securely manage the payment, and we only receive a notification of the payment's success or failure. Error Message: The error message you encountered is not one generated by our system. Can you send us the screenshot of the error. Next Steps: We want to ensure you can successfully place your order and have a seamless shopping experience. Please reach out to our customer support team at [email protected], and we will assist you immediately in resolving this issue and placing your order. Your trust and satisfaction are very important to us, and we appreciate your understanding as we work to resolve this matter. Best regards, TrueGether Support
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Daron
May 8, 2024
Truegether.com Customer Service (415) 251-1505 Line Transfers to a "Magic Jack" Customer's Voicemail Every Time???
Three days after I complained about Truegether.com's main customer service telephone number (415) 251-1505 not working ("the number you have reached is no longer in service") on Trustpilot.com, I called the same telephone number three times today, Wednesday, May 8, 2024. No more error message today when I called, but now it rings and rings and rings and eventually goes to a "Magic Jack" customer's voicemail every time. I left two messages on that "Magic Jack" customer's voicemail. At no point does the recording state I have reached Truegether.com's Customer Service line. Should I assume the "Magic Jack customer" in question is Truegether.com? If all Truegether.com (415) 251-1505 Customer Service calls go to voicemail, shouldn't the company consider a better way to identify their main Customer Service phone number besides "Magic Jack customer"? Did I really leave two voicemail messages in Truegether.com's voicemail today? I'm not really sure since the recording never mentioned Truegether.com. It would be nice if somebody from that company would please call my cell number (805) 746-9569, since my repeated efforts on different days to call (415) 251-1505 have all failed. There is no mention of CHAT on this company's website. Furthermore, the responses I've been receiving from them on Support"at"Truegether.com have not been helpful since my problem involves my inability to buy a product on their website that keeps failing over and over again when I try to buy this one product. How do you get help by e-mail for a problem like that? Daron Jacobson (805) 746-9569
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Brenhutch
Oct 20, 2023
0 stars more accurate!
Seller will not respond to emails and no way to leave feedback... this one is a HARD pass, especially seller called MSM ALL. UPDATE: The folks at TrueGether kept hounding the lout until he finally refunded my money. Good on them! But my opinion of MSM ALL still stands!!!
Response from TruegetherOct 21, 2023
Hello Brenhutch, We greatly apologise for the inconvenience caused to you. We value our customers and ask you to please feel free to continue providing feedback about our services. We reviewed and found that as per your request seller cancelled your order and issued a refund. Please let us know if you have any additional query. Thanks, Truegether Support
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Kristine C.
Jul 30, 2023
Scam all the way through
Scam all the way through. Use a credit card so you have recourse.
Response from TruegetherJul 31, 2023
Hello Kristine Colburn, Thank you for updating us on the issue and we greatly apologize for the inconvenience caused to you. We value our customers and ask you to please feel free to continue providing feedback about our services. Please provide us your order confirmation number so that we can look into this matter at more detail and get back with a resolution. You can also email us at: [email protected] Thanks Truegether Support
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Bushra A.
Jun 17, 2023
This marketplace was supposed to be no…
This marketplace was supposed to be no fee for the sellers. I list one product on this platform and the next day I wake up with 46.05 GBP debited from my master card without any prior notices and without informing me.
Response from TruegetherJun 22, 2023
Hello Bushra, We are a no-fee marketplace but we also offer premium services like publishing your listings to Google Ads. You subscribed to the premium Google Ads package. Google charges when a user clicks on the Ads for your listings. We have still issued a refund to you. If you still have any additional questions, you can write to us at : [email protected] we will be happy to help you. Thanks Truegether Support
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