TruefacetReviews of truefacet.com

Although there was a problem with shipping, through no fault of their own, they were quick to address the problem. Fast shipping and great customer experience. Would definitely do business with them again!!

The site provided an excellent value and customer service (both via email and on the phone).

I recently purchased several pieces of unique jewelry for my wife from True Facet for Valentines Day. They were not purchased at the same time, about a week apart. It took about a week to receive each piece. Of course I was anxious that the pieces would arrive on time. So I called and used the concierge service to track them. They were very accommodating and helpful each time. It made the experience of my important purchase seem as unique as the pieces that my wife unwrapped on that very special day. Thank You.

I bought my Day Date 2 from overseas, and the process couldn't have been easier. I was a little hesitant at first because of the value and the fact that i'd never used True Facet before, but everything went smoothly. Rachel and Ian were great at answering my questions and then keeping in touch until the watch had been shipped. I got free shipping and the tracking process was excellent. My watch arrived within 10 days of ordering which was fast considering i'm based half way around the world from New York, and it was exactly as described. I'll only ever use True Facet from now on when buying a watch or Jewellery online. I can see why these guys are growing so fast. Great service, and great prices :)

I had a problem with my order and TRUEFACET immediately went to work to resolve it and make it perfect. And they did! I greatly appreciated the help and effort to ensure my purchase was exactly what I wanted. Thank you! M. Sands

These guys are terrific. I was wary about buying an expensive watch on the Internet, but my fears were unfounded. They took as much time as I needed on the phone to help me choose the best watch for my needs (not theirs). They recommended that I take the watch to a local expert as soon as it arrived to get it evaluated. I did that, and the expert was impressed with the watch. The entire transaction was flawless and it arrived a day before promised. I probably saved $2,000 this way.

AWESOME customer service. Very EASY and SMOOTH transaction. All questions and concerns answered quickly and efficiently. Do not hesitate to use this service!

The ring was perfect and arrived quicker than expected. It was packaged very well. The customer service is fantastic. Truefacet was less expensive than eBay!